Analyst Service Business Operations

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Ciena is seeking an Associate, Business Operations / APAC Services to help drive operational effectiveness across the APAC Services organization. This role contributes to leadership team execution through coordination of administrative processes, communications, reporting, and employee engagement activities. Success in this position enables efficient collaboration, informed decision-making, and a positive employee experience.

How you will make an impact:

• Manage day-to-day administrative processes and complete prioritized projects within defined deadlines.
• Coordinate executive calendar activities, including scheduling, planning, and travel arrangements.
• Organize off-sites, all-hands meetings, and internal events while coordinating logistics for global and regional visitors.
• Create and maintain communications and presentation content for All Hands meetings, QBRs, and related business activities.
• Track key metrics, collate data, and compile reporting summaries.
• Drive operational processes related to regional governance, process improvement, and automation initiatives.
• Collaborate across cross-functional and global teams to enable organizational development and employee engagement activities.

The must haves:

• Experience: 5+ years’ experience supporting teams in a fast-paced environment, preferably at a senior level and/or within a technology company.
• Excellent verbal and written communication skills in English.
• Ability to develop and maintain effective working relationships across teams.
• Application of team-based collaboration and interpersonal skills.
• Ability to meet deadlines through prioritization and organizational management.
• Utilization of Microsoft Office applications; application of SharePoint and Power BI is an advantage.

Nice to haves:

• International business exposure.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.