Agile Product Owner - Cigna Healthcare

About Cigna Healthcare

Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide.

Our mission is to improve the health, well-being, and peace of mind of those we serve. Youll join a collaborative, global organization where your work helps create better healthcare experiences for customers around the world.

About The Role

As a Product Owner, you will maximize value delivery for a Scrum Team by translating product strategy into clear, actionable priorities. Working closely with the Agile Product Manager, you will balance customer needs, business outcomes, and delivery commitments to ensure reliable, high-quality product delivery.

You will support International Organisations Health (IOH) backend products across Mainframe and Financial Services domains, including payments, billing, eligibility, finance operations, and related integrations.

What Youll Do

• Partner with the Agile Product Manager to support product vision, roadmap priorities, and business outcomes.
• Act as the voice of the customer, ensuring backlog priorities align with customer and business value.
• Translate features and priorities into clear user stories and maintain a high-quality backlog in Jira.
• Lead backlog refinement and support Program Increment (PI) planning activities.
• Collaborate with developers, testers, Scrum Masters, QA, UAT teams, and business stakeholders to enable predictable delivery.
• Monitor delivery, quality, utilization, and customer experience metrics to support continuous improvement.
• Use analytics and stakeholder feedback to drive product improvements and value realization.

• Bachelors Degree.
• Strong English communication skills.
• Knowledge of Agile methodologies and experience using Jira or a similar tool.
• Ability to work effectively with technical and business stakeholders.
• Strong stakeholder relationship management skills.
• Experience within healthcare preferred and ability to collaborate across regions and time zones.

Soft Skills

• Customer-focused mindset and empathy.
• Business and delivery acumen.
• Collaboration and stakeholder management.
• Ownership and accountability.
• Problem-solving and decision-making.
• Continuous improvement mindset.
• Ability to manage competing priorities.

• Agile product delivery practices.
• Backlog management and prioritization.
• User story refinement.
• Jira backlog management.
• PI Planning.
• Analytics and performance monitoring.
• Knowledge of financial operations, healthcare administration, user experience principles, and Agile development practices.

• SAFe Product Owner / Product Manager certification.
• Healthcare industry experience.
• Experience supporting payments, billing, eligibility, finance operations, or financial reporting.
• Experience with internal and external system integrations.

• Competitive salary and benefits package.
• Multicultural and hybrid working environment.
• Private Medical Insurance.
• Employee Wellbeing Benefits and Development Programs.
• Opportunity to support products serving more than 500,000 customers globally.

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

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