USCC Customer Remediation Analytics - Assistant Vice President

The Regulatory Risk Sr Analyst is responsible for driving customer remediation analytics to completion including execution and validation. This position will be part of the USCC Centralized Customer Remediation Team (CCRT). The objective of the USCC CCRT is to quickly assess and identify customer impacts and ensure remediation is completed promptly with the appropriate detailed documentation required by Internal Audit and the Regulators. These activities will be conducted in close partnership with the Issue Owners and Managers within U.S. Consumer Cards. Excellent communication skills are required to negotiate internally, often at a senior level. Highly developed communication and diplomacy skills are required, to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers.

Responsibilities:

• Owns, designs, and manages client remediation population and impact analyses for USCC owned and impacted issues, including those that are Regulatory.
• Provide expertise and guidance related to the USCC remediation processes and policies, partners with other department leaders to define, prioritize, and execute remediation programs.
• Create comprehensive documentation that conforms to Internal Audit and Regulatory expectations.
• Challenge preconceived notions about data to ensure no stone is left unturned to identify complete universe of impacted customers is uncovered.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 7+ years relevant experience
• Prior Data Analytics or Remediation experience within Banking Industry is preferred.
• Expert knowledge of programming languages (e.g., SAS/SQL, Python and/or R).
• Experience creating and analyzing large complex datasets with the ability to identify, analyze, and interpret trends or patterns.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Should have excellent proficiency in Microsoft Office – particularly Excel (metrics and data analysis), PowerPoint (presentation decks), and Word (writing and editing procedural and technical documentation).
• Professional ability and presence to interact with Senior Bank, Regulatory and Audit Management.
• Project management knowledge and experience working with diverse groups of stakeholders to achieve milestones and deadlines.
• Proven ability to manage multiple, concurrent large-scale projects from ideation through testing and implementation.

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Working Environment: office setting, minimal travel required.
• Effort: minimal physical effort required.

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