Head Of IT Operations

• Exciting role with a prestigious organisation in Abu Dhabi
• Extensive experience in IT operations in a large complex organisation

A prestigious institution based in Abu Dhabi, offering a dynamic and innovative environment for professionals.

• Deploy and maintain monitoring tools to track KPIs like CPU usage, memory, network traffic, and response times, ensuring early detection of anomalies.
• Implement automated alerting systems to reduce manual intervention and ensure quick responses to performance issues.
• Oversee adherence to SLAs and platform performance standards, ensuring effective incident resolution and API performance.
• Analyse incidents, prioritise based on severity, and manage escalation protocols for critical issues, while maintaining accurate incident records.
• Lead security management efforts, including vulnerability monitoring, and ensure proactive threat mitigation, along with BCM/DR planning and recovery drills.
• Conduct post-incident reviews and root cause analysis, driving continuous improvements and implementing preventative measures.
• Manage vendor relationships, the operational budget, and ensure comprehensive technical documentation for efficient incident resolution and platform management.

• Minimum of 15 years of experience in operations management, with a strong focus on IT operations, platform monitoring, and incident management.
• Must have experience leading IT operations in a large international firm.
• Proficiency in Arabic is preferred.
• Proven expertise in real-time platform monitoring, incident response, security management, and adherence to SLAs.
• Strong leadership and communication skills, with the ability to drive operational excellence.
• A Bachelors degree in Information Systems, Operations Management, or a related field, and mandatory ITSM certification.