Operations Team Lead - India & China

About Us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, youre in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation cant happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
Operations team leader is responsible for overseeing day-to-day operational activities related to payment allocations, invoice acquisitions, loan document management, query resolution and reporting. The role ensures accuracy, compliance, and timely processing of transactions while guiding and supporting team members to meet departmental objectives and service standards
Key Responsibilities

• Supervise and manage daily operational activities for India Operations, ensuring adherence to SLAs and internal controls.
• Ensure allocations of dealer payments, contract conversion and extension requests are completed within SLA.
• Oversee accurate processing of loan documents within the system.
• Manage invoice acquisition and related processing activities in line with company policies.
• Respond to and resolve various operational requests from Commercial Lending and Sales teams in a timely manner.
• Liaise with internal and external stakeholders to resolve errors, discrepancies, and operational issues.
• Monitor team productivity, accuracy, and quality standards; implement corrective actions where required.
• Identify process improvement opportunities and proactively recommend solutions to enhance efficiency and reduce risk.
• Ensure compliance with internal policies, audit requirements, and regulatory standards applicable to banking/NBFC operations.
• Provide guidance, training, coaching, and performance feedback to team members to improve efficiency and service delivery.
• Prepare, analyze, and present operational MIS and performance reports to management.
• Support internal and external audits by providing required documentation and explanations.
  

Experience Required

• Minimum 8 years of experience in banking/NBFC operations.
• At least 3+ years of experience in a team leading or supervisory role.
• Hands-on experience in contract servicing, invoice processing, loan document verification, and data entry activities.
• Strong understanding of lending operations and payment processing workflows.
• Bachelors degree in any discipline (Finance/Commerce preferred).
• Strong attention to detail with a high level of accuracy.
• Good communication skills in English with the ability to interact effectively with peers, sales teams, senior management, and external stakeholders.
• Ability to work under pressure and meet tight deadlines.
• Ability to work independently and proactively with minimal supervision.

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  Strong problem-solving, analytical, and stakeholder management skills.
  

Preferred Qualifications
Any Graduate /Post Graduate
What We Offer
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
Benefits
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs
• Charitable contribution matching and Volunteer Time Off