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Job Description
Qualification
Bachelor Degree or PG degree in Commerce
Responsibility
Business/ Customer:
- Ensure adherence to Quality norms and processes
- Interact with customers (internal / external) to meet process deliverables.
- Create status reports for customers (internal/external).
- Manage and resolve escalations and issues raised by customers and process specialists.
- Identify & drive opportunities to enhance service delivery.
- Identify cost optimization opportunities.
- Identify and suggest business improvement opportunities.
- Handling simple billing transactions, doing rule based credit appraisals, rectifying errors in customer master, following up with customers on overdue invoices, applying single receipts across multiple invoices, adjusting customer debit notes/(self) credit notes against open invoices, creating customer account statements and performing Account Reconciliation, coordinating with end customers, sales and customer service to resolve the disputed invoices to ensure SLAs are met as agreed for customer satisfaction.
- Drive team to achieve process SLAs / metrics – productivity and quality targets within the established timelines.
- Ensure individual SLAs are met on processing transactions (if applicable).
- Ensure process guidelines are followed and met as documented.
- Conduct analysis and track services delivered.
- Initiate and deliver on process improvement projects to improve process efficiencies.
- Review process audit findings and take corrective action to prevent negative results.
- Innovate opportunities to automate & reduce manual interventions.
- Conduct Quality checks & periodical review of process adherence.
- Discuss/ suggest the way forward, improvement areas to the customer/process.
- Drive a culture of continuous improvement within the team.
- Maintain operations rigor around daily huddles, knowledge management Cross training etc.
- Provide updates and submit reports related to own area of work.
- Perform knowledge sharing
- Update Process documentation /user manuals as appropriate for the process.
- Participate in knowledge transfer.
- Provide work direction and guidance to team members: ensure accuracy of the work of team members, their ability to operate under deadlines and to work on multiple tasks
- Establish systems and procedures in the team.
- Allocate work and tasks to the team.
- Conduct team building activities to enhance motivation.
- Conduct knowledge transfer sessions for new joiners in the team.
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- Conduct process training or refresher training if required.
- Contribute to and participate proactively in knowledge sharing sessions.
- Complete mandatory training for self as identified in the training plan for the project.
- Conduct appraisals for team members in a timely fashion.
- Identify training needs of team members and provide coaching support to them.
- Report to the manager on performance, status and any escalations.
- Resignations / Absconder communication to Operations Manager.
- Manage attrition and absenteeism.
- Support recruitment efforts for the team.
- Speaking English
- Assortment Management
Shift : Day Job
Travel : No
Job Posting : Feb 23 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the worlds leading professional services companies, transforming clients business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant. 00057362112
Skills
AnalysisAuditProcess ImprovementReconciliationAudit FindingsBusiness ImprovementCustomer ServiceDocumentationOperationsProcess AuditTeam LeaderTrainingKnowledge SharingReviewSalesBillingContinuous ImprovementCost OptimizationIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Cognizant is a global leader in digital business transformation, technology, and consulting services. With a focus on innovation and client-centric solutions, Cognizant helps organizations across industries navigate the digital landscape, optimize operations, and drive growth. Through Cognizant Careers, individuals can explore diverse opportunities in technology, consulting, analytics, and more, while contributing to impactful projects and collaborating with industry experts. Join Cognizant Careers to embark on a rewarding journey of learning, innovation, and professional growth, and become part of a dynamic team committed to delivering excellence and driving positive change in the digital world.
Important dates & deadlines?
Application Deadline
04 May 24, 06:37 PM IST
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