Operations Manager

Location: Dubai, UAE (relocation from India supported — visa provided)

Reports to: Chief Operating Officer

Team: HR, Administration and Compliance report into this role

Industry: Outsourced bank sales (DSA) — credit cards, personal loans, mortgages

We run a 300-strong sales floor for leading UAE banks. Our sales teams have one job: bring in the numbers. Your job is to make sure nothing ever gets in their way.

You will lead three capable teams — HR, Administration and Compliance — who already know their work. You are not here to do their work for them. You are here to build the processes, set the rhythm, and make sure everything happens on time, every time, like clockwork.

We are looking for someone from India who has run operations for a bank DSA or outsourced sales business, and who understands how recruitment, HR, and compliance work in that world.

Build and own the SOPs Write clear, simple standard operating procedures for recruitment, onboarding, exits, visa processing, payroll, grievances and compliance — and then make sure they are actually followed. Every day.

Keep recruitment running Daily hiring drives, a full pipeline, and enough joiners every month to stay ahead of attrition. Never let a sales seat sit empty.

Make onboarding and exits fast and clean New joiners on the floor quickly and correctly. Exits closed properly — access, assets, bank codes, final settlement — within days, not weeks.

Run the daily and weekly rhythm A short daily review of what is stuck. Weekly one-on-ones with your team leads. A monthly one-page report to the COO. No surprises, ever.

Be the person people can come to Sales officers, managers and heads should be able to reach you easily and get an answer quickly. Grievances get heard and resolved fast, so people stay focused on selling.

Make sure PIPs and HR processes conclude Performance improvement plans that start must finish — with a clear, documented, fair outcome.

Keep compliance tight Your compliance team handles the detail. You make sure audits are passed, findings are closed on time, and nothing repeats.

Step in for the COO When the COO is travelling or unavailable, you hold the fort and keep decisions moving.

• 8–12 years in operations, with solid experience in bank DSA / outsourced sales operations in India
• Has managed HR, administration and compliance functions — or worked very closely with them
• Strong at building processes and getting people to follow them consistently
• A genuine people person — approachable, calm, and trusted by both frontline staff and senior leadership
• Comfortable leading specialists who know more than you about their own subject
• Organised and disciplined — you run to a schedule and you close loops
• Ready and able to stand in for the COO when needed
• Willing to relocate to Dubai

Good to have: exposure to credit cards, personal loans or mortgages; experience managing a large, high-attrition sales floor.

Someone who does everything themselves. At this scale, that becomes the bottleneck. We need an orchestrator who makes the whole machine run.

• Clear SOPs in place for every core process, and people actually following them
• Sales never waiting on HR, admin or compliance
• Hiring consistently ahead of attrition
• Zero repeat audit findings
• A sales floor that says Ops makes their life easier