Power Platform Support Specialist

• Power Platform Support Specialist –
• Key Requirements
• Core Responsibilities

• Provide L1/L2 BAU support for Power Platform solutions.
• Troubleshoot, perform root cause analysis (RCA), and resolve production issues.
• Deploy fixes and enhancements through structured release and ALM processes.
• Support Power Platform governance, environment administration, and operational controls.
• Maintain support documentation, SOPs, and knowledge base.
• Collaborate with business users and technical teams for issue resolution and deployments.

Mandatory Skills & Experience

• Hands-on experience with Power Apps, Power Automate, Dataverse, and Custom API Connectors.
• Strong experience in production support, incident management, and troubleshooting.
• Experience with Solution Packaging, ALM, and controlled deployments.
• Ability to perform Root Cause Analysis (RCA) and implement preventive solutions.
• Knowledge of Power Platform governance, environment management, and access controls.
• Strong analytical, problem-solving, and stakeholder communication skills.
• Experience working with cross-functional teams, including integration teams (API/SAP).

Preferred Technical Skills

• Power Platform Governance & Environment Administration.
• AI Builder, Copilot Deployment, Dataverse & Copilot Credits Management.
• Azure Cloud fundamentals.
• Full Stack Web Development.
• Microsoft Technologies: .NET MVC, MSSQL, Stored Procedures.

Preferred Certifications

• PL-900
• PL-200
• PL-400

Ideal Profile: Power Platform Support Engineer/Developer with strong BAU support experience, troubleshooting expertise, ALM deployment knowledge, governance exposure, and stakeholder management skills.