Customer Experience Associate III

<p class="elementtoproof"><span>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</span></p> <style></style><br><p><b>Job Track Description:</b></p> <ul> <li>Performs business support or technical work, using data organizing and coordination skills.</li> <li>Performs tasks based on established procedures.</li> <li>In some areas, requires vocational training, certifications, licensures, or equivalent experience.</li> </ul> <p><b>General Profile</b></p> <ul> <li>Expands skills within an analytical or operational process.</li> <li>Maintains appropriate licenses, training, and certifications.</li> <li>Applies experience and skills to complete assigned work.</li> <li>Works within established procedures and practices.</li> <li>Establishes the appropriate approach for new assignments.</li> <li>Works with a limited degree of supervision.</li> </ul> <p><b>Functional Knowledge</b></p> <ul> <li>Has developed skillset in a range of processes, procedures, and systems.</li> </ul> <p><b>Business Expertise</b></p> <ul> <li>Supports to achieve company goals by helping teams to integrate and work together.</li> </ul> <p><b>Impact</b></p> <ul> <li>Impacts a team through quality of the services provided and information shared.</li> <li>Uses discretion to modify work practices and processes to achieve results or improve efficiency.</li> </ul> <p><b>Leadership</b></p> <ul> <li>May give informal guidance to junior team members.</li> </ul> <p><b>Problem Solving</b></p> <ul> <li>Ability to problem solve, self-guided.</li> <li>Evaluates issues and solutions to provide the best outcome for the client and end-users.</li> </ul> <p><b>Interpersonal Skills</b></p> <ul> <li>Exchanges information and ideas effectively.</li> </ul> <p><b>Responsibility Statements</b></p> <ul> <li><span>Candidates with Voice Experience handling international and Domestic client is mandatory.</span></li> <li><span>Looking for Freshers and Experience candidates</span></li> <li><span>Compute complex information with good analytical skills.</span></li> <li><span>Ability in problem solving, good listening and reasoning</span></li> <li><span>Excellent English verbal and written skills </span></li> <li><span>Preferred candidates willing to work with International BPO Industry </span></li> <li><span>Education Qualification – Under graduation/Graduation</span></li> <li><span>Willing to work in permanent night shifts (US time zones).</span></li> </ul><br><p class="elementtoproof">Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p> <p class="MsoNormal">For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: <a href="https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf" target="_blank" rel="nofollow">click here to access or download the form</a>. Complete the form and then email it as an attachment to <a href="mailto:FTADAAA@conduent.com" target="_blank" rel="nofollow">FTADAAA@conduent.com</a>. You may also <a href="http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf" target="_blank" rel="nofollow">click here to access Conduent's ADAAA Accommodation Policy</a>.</p>