IT Operations Associate II

<p class="elementtoproof"><span>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</span></p> <style></style><br><p style="margin: 0px;"><strong>Job Track Description: </strong></p> <ul style="margin-top: 0in;"> <li>Performs tasks based on established procedures.</li> <li>Uses data organizing and coordination skills to perform business support or technical work.</li> <li>Requires vocational training, certifications, licensures, or equivalent experience.</li> </ul> <p style="margin: 0px;"><strong>General Profile </strong></p> <ul style="margin-top: 0in;"> <li>Expands skills within an analytical or operational process.</li> <li>Maintains appropriate licenses, training, and certifications.</li> <li>Applies experience and skills to complete assigned work.</li> <li>Works within established procedures and practices.</li> <li>Works with a moderate degree of supervision.</li> </ul> <p style="margin: 0px;"><strong>Functional Knowledge </strong></p> <ul style="margin-top: 0in;"> <li>Has developed skillset in a range of processes, procedures, and systems.</li> </ul> <p style="margin: 0px;"><strong>Business Expertise </strong></p> <ul style="margin-top: 0in;"> <li>Understanding of how teams integrate and work best together to support the achievement of company goals.</li> </ul> <p style="margin: 0px;"><strong>Impact </strong></p> <ul style="margin-top: 0in;"> <li>Impacts a team, by example, through the quality service and information provided</li> <li>Follows standardized procedures and receives moderate supervision and guidance.</li> </ul> <p style="margin: 0px;"><strong>Leadership </strong></p> <ul style="margin-top: 0in;"> <li>Has no supervisory responsibilities.</li> <li>Manages own workload.</li> </ul> <p style="margin: 0px;"><strong>Problem Solving </strong></p> <ul style="margin-top: 0in;"> <li>Uses existing procedures to solve standard problems without supervisory approval.</li> </ul> <p style="margin: 0px;"><strong>Interpersonal Skills </strong></p> <ul style="margin-top: 0in;"> <li>Exchanges information and ideas effectively.</li> </ul> <p style="margin: 0px;"><strong>Responsibility Statements </strong></p> <ul style="margin-top: 0in;"> <li>Monitors applications and processes and assists with remediation steps.</li> <li>Follows documented process for daily activities</li> <li>Assists with researching anomalies in production processes.</li> <li>Performs actions based on business/operational needs and prepares system reports.</li> <li>Assists with incident management and support requests.</li> <li>Works with support teams to define root cause and replicate issues.</li> <li>Verifies environment stability.</li> <li>Performs daily tasks competently.</li> <li>Performs other duties as assigned.</li> <li>Complies with all policies and standards.</li> </ul><br><p class="elementtoproof">Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p> <p class="MsoNormal">For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: <a href="https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf" target="_blank" rel="nofollow">click here to access or download the form</a>. Complete the form and then email it as an attachment to <a href="mailto:FTADAAA@conduent.com" target="_blank" rel="nofollow">FTADAAA@conduent.com</a>. You may also <a href="http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf" target="_blank" rel="nofollow">click here to access Conduent's ADAAA Accommodation Policy</a>.</p>