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Job Description
Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise.
Position Overview:
The Sales Operations Analyst supports a UK and EU-based sales team to drive revenue growth, expand client relationships, and strengthen Consilios market presence across the region. This role is responsible for coaching, enabling, and aligning the sales team to achieve strategic objectives, with a focus on new business development, account expansion, and year-over-year revenue growth.
The UK Sales Operations Analyst works collaboratively with cross-functional teams, including Finance, Operations, and delivery teams to ensure a cohesive go-to-market approach and consistent client experience. They provide insight and performance oversight to the regional sales team, ensuring effective pipeline management, sales execution, and adoption of best practices.
Responsibilities
Help Protect Existing Business and Grow Total Account Revenue
The Sales Operations Analyst will support the Sales Teams and our clients through the following activities (not all-inclusive):
- Ensure compliance with client playbook workflows and other guidelines.
- Complete new engagement setup for clients, including Salesforce opportunity creation, conflict checks, project setup and closure.
- Prepare and coordinate any necessary contractual requirements.
- Monitor project and client communications for items requiring follow-up and escalation.
- Collate and present information used for reporting, including liaising with Project Management, Finance, Review, and other internal teams.
- Prepare and generate reports for review.
- Analyze and present information to assist with answering questions on accounts (e.g. billing or reporting queries).
- Communicate with various clients on key topics (e.g. contracts/SOWs, billing, playbook).
- Providing general support to the Sales Team and our clients as needed.
- Attend weekly team calls, and internal meetings and Sales Kickoff meetings.
Job Requirements
- Must be proficient with Excel and Powerpoint.
- 4 Year Degree from an accredited University.
- Self-motivated and organized, with the ability to independently manage time and prioritize projects to meet deadlines.
- Diligence to respond promptly to internal and client requests, communicating any unavailability during the working day.
- Problem-solving, proactive and can do attitude.
- Attention to detail and ability to produce high quality work product.
- Collaborative and considerate team player.
- A flexible approach to communication; able to align messages quickly to the appropriate level or function with poise, polish, and relevance.
- An energetic and detail-oriented executive attitude with the ability to quickly assess business situations and act in an informed and decisive manner to drive required results.
- Excellent written, verbal and analytical skills; ability to articulate complex subject matter to non-technical audiences in a concise and compelling manner.
Excellence - We strive to make every client our advocate
Passion - We DO because we CARE.
Collaboration - We win together through teamwork and communication.
Agility - We flex, adapt and embrace change.
People - We value, respect and invest in our teammates.
Vision - We create clarity of purpose and a clear path forward
Skills
Business DevelopmentSalesNew Business DevelopmentSales ExecutionSales OperationsSales TeamSalesforceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Consilio stands as one of the most recognized, well regarded and capable eDiscovery, document review and legal consulting service providers anywhere in the world.
Initially founded in 2002 as First Advantage Litigation Consulting, Consilio was initially focused on providing Forensics Consulting services to multinational corporate clients who were beginning to struggle with the Big Data challenges of electronically stored information (ESI).
With the technology addition from the acquisition of True Data Partners – which built data processing software that had strength in multilingual document processing – Consilio began to expand its footprint into data processing and eDiscovery services. In late 2005, Consilio launched its web-based review technology, Global RPM, and Secure Data Hosting services.
From 2006 to 2010, Consilio created and expanded its operations in Europe and Asia. We established an India-based operations team to enable follow-the-sun support for our increasingly global client base. That period also saw the addition of a more in-depth bench of technical consulting resources that focused on providing eDiscovery services and eDiscovery consulting as well as document review services.
In the early 2010’s, Consilio continued its expansion and investment in Europe and Asia in response to client inquiries and the growth of cross-border litigation. This period also saw Consilio’s introduction of its industry-leading Enhanced Audio Review solution, as well as the introduction of text analytics workflows in the Global RPM review platform. In 2013, First Advantage Litigation Consulting rebranded to Consilio.
In 2015, Consilio separated from parent-company First Advantage, taking on Shamrock Capital Advisors as its principal investor. With the support of Shamrock, Consilio added Backstop LLP, Proven Legal Technologies, the Huron Legal practice of Huron Consulting Group and EQD. The addition of these complementary businesses added additional capability and solutions to Consilio. Backstop Predictive Coding software was added to the technology suite, and a litany of legal consulting services and strong technical skills were added from the Huron Legal, Proven Legal Technologies, and EQD businesses. It also launched the latest iteration of its web-based platform, Sightline.
In 2018, Consilio merged with Advanced Discovery in a transaction powered by new private equity partner, GI Partners. In October of the same year, Consilio also announced and acquired another highly regarding leader in legal consulting and services, DiscoverReady. Both companies expanded Consilio’s geographic footprint, technology innovations, as well as its depth of expertise while offering highly complimentary portfolios of law firm and corporate clients.
In 2021, Consilio completed the announced merger with Xact Data Discovery in a transaction together with private equity partners, Stone Point Capital LLC and by Aquiline Capital Partners LLC. The combined company offers clients expanded geographic reach, strengthened technologies and workflows.
Important dates & deadlines?
Application Deadline
12 Sep 26, 04:23 PM IST
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