AVP - Center Head (Mall Operations)

: Center Head (Asst Vice President)

The Center Head is the executive leader responsible for the overall asset valuation, financial profitability, operation, and safety of a shopping mall.

Role Overview

• Position: Center Head
• Reporting To: Cluster Head
• Primary Objective: Maximize Net Operating Income (NOI) and asset value while maintaining zero-compromise safety, flawless operations, and exceptional tenant relationships.

• Compliance, Fire, & Life Safety
• Regulatory Alignment: Absolute, zero-tolerance compliance with all local, state, and federal laws.
• Safety Infrastructure: Oversee the continuous readiness of integrated fire automation, sprinkler networks, and smoke extraction systems.
• Emergency Preparedness: Design, implement, and audit structural evacuation blueprints and disaster management protocols.
• Audit Leadership: Lead periodic structural, electrical, fire, and occupational safety audits by independent global agencies.
• Law Enforcement Liaison: Maintain active channels with municipal authorities, fire departments, and local police forces.
• Financial Management, Collections, & Leasing
• P&L Responsibility: Complete ownership of the malls annual P&L statement.
• Revenue Collection: Maintain a zero-bad-debt objective through rigorous, timely collection of minimum guaranteed rents, revenue shares, and CAM charges.
• Resource Optimization: Drive operational efficiency to reduce Common Area Maintenance (CAM) costs without compromising premium standards.

Operations & Facility Management

• Vendor Governance: Direct SLAs and performance for outsourced agencies across housekeeping, parking, and security.
• Engineering & MEP: Guarantee 100% uptime for critical infrastructure, including central HVAC, escalators, elevators, and backup power.
• Crowd Logistics: Implement dynamic crowd-control strategies to handle surge footfalls during weekends, holidays, and high-profile events.
• Sustainability: Drive green initiatives, including waste segregation, water recycling, and energy conservation programs.
• Parking Analytics & Logistics: Oversee multi-level parking operations capable of handling thousands of vehicles daily
• Cross-Functional Leadership: Cultivate a high-performance culture across a diverse internal team of direct corporate employees and hundreds of indirect off-role vendor staff.

• Hygiene Audits: Enforce strict food safety, sanitation, and kitchen waste management rules across the food court and standalone restaurants.
• Logistics Handling: Manage common kitchen areas, heavy gas piping safety, cold storage zones, and exhaust cleaning schedules.
• Footprint Optimization: Maintain seat turnover efficiency during peak lunch and dinner hours.

• Brand Partnerships: Act as the primary escalation point for all retail tenants, ensuring high retention and resolving disputes swiftly.
• Retail Performance: Conduct monthly business reviews with underperforming brands to identify mutual growth strategies.
• Onboarding & Fit-Outs: Oversee the smooth onboarding of new tenants, ensuring fit-out designs match mall guidelines and safety rules.

• Footfall Generation: Strategize annual marketing calendars, large-scale festive decor, and celebrity activations to drive traffic.
• Sponsorship Revenue: Maximize non-rental income through mall media, kiosks, pop-ups, and corporate alliances.
• Public Relations: Direct the malls PR agency, media communication, and crisis communication management.

Education & Experience

• Education: MBA from a top-tier business school, or Post Graduate qualification in Real Estate/Hospitality Management.
• Experience: 20+ years of professional experience, with at least 7 years leading a luxury resort or Hotel / mix-use commercial development.

• Financial Acumen: Deep understanding of real estate financial models, IRR, capital structuring, and dynamic retail revenue models (MG vs. Revenue Share).
• Strategic Influence: Exceptional executive presence, with the ability to confidently present business cases, CAPEX investments, and quarterly results to institutional investors and board directors.
• Crisis Fortitude: Proven history of managing real-time physical crises