Senior Human Resources Generalist

Role: Senior HR Generalist

Location: Sangamwadi, Pune

Work Model: Hybrid

Shift Timings: Flexible (Overlapping global time zones)

Experience: 7 to 12 years

Education: Tier 1/ Tier 2 MBA Pass outs

Role: The Senior HR Generalist for India is a key member of the global People Services function, responsible for delivering consistent, high-quality HR support to employees and managers across the full employee lifecycle. Working under the direction of the Director, People Services (based in the US), this role provides hands-on HR advisory, case management, and operational delivery — ensuring that Converas People processes are executed effectively, compliantly, and with empathy. This role is based in India (hybrid role with the ability to travel) and provides support to employees and managers in India, and other geographies as assigned.

Duties and Responsibilities:

Employee Relations & Case Management:

• Serve as the primary HR contact for employees and people managers within assigned region.
• Provide balanced, compliant, and empathetic HR advice on employee relations (ER), performance management, and policy interpretation.
• Act as a trusted consultant in ER and performance cases — guiding managers through issue diagnosis, documentation, and resolution.
• Manage ER cases end-to-end, from when a concern is raised, to conducting an effective investigation, and delivering recommendations, including disciplinary action. Employee Lifecycle Management:
• Deliver operational excellence across onboarding, mobility, promotions, performance, and offboarding processes.
• Partner with HR Tech, Payroll, Benefits, and other COEs to ensure seamless execution of employee transactions and changes.
• Identify recurring issues or inefficiencies and suggest improvements to streamline workflows and enhance employee experience.

Compliance & Risk Management

• Comfortable leading, advising, and ensuring compliance across the full spectrum of HR responsibilities.
• Ensure all HR activities and decisions comply with relevant labor laws, internal policies, and audit requirements.
• Maintain accurate HR documentation and data integrity across all employee records and systems.

Employee Experience & Engagement:

• Deliver HR services with empathy and clarity, ensuring every interaction reflects Converas values.
• Support the execution of training, engagement, and well-being initiatives within the region.

Continuous Improvement & Collaboration:

• Contribute to projects aimed at standardization, automation, or simplification of HR processes.
• Proactively share knowledge and best practices to build functional capability and cohesion across regions.

Qualifications and Experience required:

• 7+ years of experience in an HR Generalist, People Advisor, or HR Operations role within a global or matrixed organization, preferably with experience in an international role spanning multiple APAC countries.
• Strong knowledge of local labor and employment laws and ability to interpret and apply policies in context
• Proven ability to manage employee relations cases effectively and confidentially.
• Excellent interpersonal, influencing, and communication skills; capable of coaching and guiding people managers.
• Demonstrated attention to detail, strong organizational skills, and high data accuracy.
• Experience using HRIS platforms and working across time zones in distributed teams.
• Experience contributing to HR process improvements or automation initiatives preferred.

You are/have:

• A trusted advisor who combines operational precision with empathy.
• Confident guiding managers through people matters with balanced judgment.
• Curious and proactive in identifying better ways to deliver HR support.
• A collaborative team player who thrives in a fast-paced, scaling organization.
• Values-driven, detail-oriented, and committed to continuous improvement.
• Comfortable in a remote or hybrid setup while still being able to travel to and support in-office needs when required.