Team Lead - Customer Support

We are seeking a dedicated and experienced Team Lead for our Customer Support department in Madhya Pradesh, Maharashtra. The ideal candidate will have a strong background in customer service, particularly within the international BPO and call center sectors. As a Team Lead, you will be responsible for overseeing a team of customer support representatives, ensuring that they deliver exceptional service to our clients and customers.

Key Responsibilities:

• Lead and manage a team of customer support agents, providing guidance and support to ensure high performance.
• Monitor team performance metrics and implement strategies for improvement.
• Conduct regular training sessions to enhance team skills and knowledge in customer service best practices.
• Handle escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction.
• Collaborate with other departments to streamline processes and improve overall customer experience.
• Prepare and present reports on team performance and customer feedback to management.

Required Skills:

• Proven experience in customer support, particularly in an international BPO or call center environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze performance metrics and implement improvement strategies.
• Proficiency in handling customer inquiries and resolving issues effectively.

If you are passionate about customer service and have the leadership skills to drive a team towards success, we encourage you to apply for this exciting opportunity.