Team Manager - Customer Support

We are seeking a dedicated and experienced Team Manager for our Customer Support division in Madhya Pradesh. The ideal candidate will have a strong background in managing teams within the inbound call center environment, particularly in an international BPO setting. As a Team Manager, you will be responsible for overseeing daily operations, ensuring that customer service standards are met, and leading a team of customer support representatives to achieve performance targets.

Key Responsibilities:

• Lead and manage a team of customer support agents, providing guidance and support to ensure high-quality service delivery.
• Monitor team performance metrics and implement strategies for improvement.
• Conduct regular training sessions to enhance team skills and knowledge in customer service best practices.
• Collaborate with other departments to streamline operations and improve customer satisfaction.
• Handle escalated customer issues and provide effective resolutions.
• Prepare and present reports on team performance and operational efficiency to senior management.

Required Skills:

• Proven experience in customer support management, particularly in an inbound call center or international BPO environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze performance data and implement improvement strategies.
• Familiarity with voice process operations and customer service standards.

If you are a motivated leader with a passion for customer service and team development, we encourage you to apply for this exciting opportunity.