Customer Success Executive

Key Responsibilities

• Manage and nurture a portfolio of customer accounts to ensure high satisfaction and retention
• Act as the primary point of contact for clients with timely and effective communication
• Drive upselling and cross-selling efforts by understanding customer needs
• Engage with customers daily and build strong, long-term relationships
• Keep detailed records of interactions, feedback, and customer engagement
• Collaborate with internal teams to resolve any customer issues effectively
• Track and analyze customer behavior and feedback to recommend improvements

Requirements

• 12 years of proven experience in customer retention and relationship management
• Prior experience in client-facing roles is essential
• Demonstrated ability in upselling and cross-selling
• Strong verbal and written communication skills
• Good organizational skills; able to multitask and track ongoing interactions
• A proactive, customer-first mindset with the ability to work under pressure

Why Join Us?

• Play a direct role in improving customer well-being by representing a fast-growing health &

wellness D2C brand

• Gain hands-on experience in customer success, retention, and upselling with clear pathways for

career progression

• Work closely with dynamic cross-functional teams (sales, marketing, operations) in a supportive,

customer-first environment

• Enhance your skills in relationship management, analytics, and client engagement while working

with diverse customer portfolios

• Be part of a mission-led company committed to sustainable, science-backed health solutions that

make a real difference