Phone Banking Officer For A Leading Bank, Day Shift, Sal 5lpa

Job description

Phone Banking Officer. Work location - Chennai / Hyderabad / Bangalore.

Work from Office. Direct walkin interview

(Candidates with excellent communication skills only can apply)

Immediate joiners only

Role & responsibility:

Phones Officer role is focused on rendering services to Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set products.

Key Responsibilities:

• Displaying complete onus to customers queries / problems
• Delivering service with requisite courtesy and accuracy
• Adhering to product and process requirements, with nil errors
• Escalating customer issues to the right internal stakeholders
• Complying to service and sales guidelines
• Achieving Call Quality targets
• Resolving customer queries at the first instance of contact, with minimum call handling time

• Cross-sell / upsell set products like

- Loans and mortgages

- Priority / elite accounts

Qualifications:

Optimal qualification for success on the job is:

• Graduate or Post graduate from a recognized institution.
• 0- 5 years relevant role in voice customer service.

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Proficiency in systems related to Banking transactions and services.
• Good communication skills in both English and local language.
• Excellent lead generation and conversion skill.

Sal upto 5 lpa.

Immediate joining or short notice is required