Posted: 6 days ago
Posted: 6 days ago
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Job Description
What will you do:manage collection operations across a defined state/region for assigned buckets ensuring that collection processes are adhered to and targets are met lead and develop a team of CMs providing training coaching and performance management to ensure effective collections drive the team to achieve resolution rates/normalization rates or ROR for recovery manage relationships with external collection agencies ensuring they adhere to organizational standards and deliver the required outcomes evaluate agency performance regularly and address any issues to improve efficiency and effectiveness ensure that all collection processes including account allocation visit schedules and reporting are followed accurately and timely governance and compliance ensure that all activities comply with organizational policies and regulations proactively raise red flags and challenges on issues within your region related to capacity shortage attrition upcoming local challenges etc experience in managing collections for the region/state being hired for strong understanding of the relevant region/state profile of customers within local districts good and challenging pin codes in terms of risk etc knowledge of local agencies and has demonstrated skills of driving collection agencies proficient in the local language knowledge of code of conduct for collections and should be able to explain its importance strong understanding of collections business should be familiar with metrics like resolution rates flow rates bounce rates ROR for recoveries NC/Skip ratio
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