Collections Manager - Digital

About Credit Saison :

Established in 2019, Credit Saison India (CS India) is one of the country’s fastest growing Non-Bank Financial Company (NBFC) lenders, with verticals in wholesale, direct lending and tech-enabled partnerships with Non-Bank Financial Companies (NBFCs) and fintechs. Its tech-enabled model coupled with underwriting capability facilitates lending at scale, meeting India’s huge gap for credit, especially with underserved and under penetrated segments of the population.

Credit Saison India is committed to growing as a lender and evolving its offerings in India for the long-term for MSMEs, households, individuals and more. Credit Saison India is registered with the Reserve Bank of India (RBI) and has an AAA rating from CRISIL (a subsidiary of S&P Global) and CARE Ratings.

Currently, Credit Saison India has a branch network of 80+ physical offices, 2.06 million active loans, an AUM of over US$2B and an employee base of about approx ~2000 employees. 

Credit Saison India is part of Saison International, a global financial company with a mission to bring people, partners and technology together, creating resilient and innovative financial solutions for positive impact. Across its business arms of lending and corporate venture capital, Saison International is committed to being a transformative partner in creating opportunities and enabling the dreams of people.

Saison International is the international headquarters (IHQ) of Credit Saison Company Limited, founded in 1951 and one of Japan’s largest lending conglomerates with over 70 years of history and listed on the Tokyo Stock Exchange. The Company has evolved from a credit-card issuer to a diversified financial services provider across payments, leasing, finance, real estate and entertainment. Based in Singapore, Saison International’s global operations span over Singapore, India, Indonesia, Thailand, Vietnam, Mexico, Brazil, with active investments in debt, equity, corporate venture capital, and technology. 

Key Responsibilities:

  - Drive and manage the assigned regional collections team (in-house, outbound, and agency).
  - Implement collection strategies to achieve monthly bucket-wise resolution and recovery targets.
  - Identify and empanel collection agencies to ensure optimal coverage.
  - Conduct field visits to high-risk customers to drive account resolution.
  - Manage NPA levels and control the overall cost of collections for the region.
  - Collaborate with legal and central collections teams to maximize recoveries.
  - Drive collections for charges and late payment penalties.
  - Present regional performance updates regularly to senior management.
  - Ensure strict adherence to collection processes, legal guidelines, and code of conduct.

  - Experience in handling unsecured Loans 

Candidate Profile & Qualifications:

  - Prior experience in collections with a digital orientation and strong communication skills.
  - Experience handling unsecured products (Digital Personal Loan) is highly preferred.
  - Graduation in any discipline.
  - Certified Debt Recovery Agent (DRA) certification required.
  - Basic to intermediate proficiency in MS Excel, MS Word, and Google Workspace.