Customer Support Executive

Roles & Responsibilities

• Explain and counsel customers to repay the overdue Banking products
• Ensure 100% 1st call to customer within 12 hours
• Achieve collections parameters as per the company standard
• Understand credit concerns customers have when their loan or credit card gets rejected
• Introducing CreditMantri and describing the services we do
• Provide Service Plan options on how customers can improve their score and become loan eligible
• Co-ordinate with operations department on successful repayment & resolution of negative issues pertaining to credit bureaus
• Explaining about Credit and Cibil Score to the customer.

Eligible Criteria

• Any Graduate
• Should be fluent in English and Hindi (Mandatory). Multilingual would be an added advantage.
• Should have knowledge of loan and credit products
• Understands management by metrics and is result oriented.
• Passionate about customer interaction.
• Enjoy working in a start-up environment.
• Ability to prioritize tasks in hand and comfortable working in a collaborative team environment.

• Perksandbenefits
• 1. No Night Shift (Only General shift 9.30am -7.00 pm)
• 2. Joining Bonus of Rs. 6000 And Attractive Incentives (1000 - 40,000)
• 3. Providing DRA Certification
• 4. Half Yearly Increment & Annual Increment
• 5. Salaries paid on time
• 6. Freshers will be preferred

• Interested Candidates Share Your Resume to :
• Azeem - 9940261421.
• Email ID - azeem@creditmantri.com