Associate Tutor Success Operation

About the role

Cuemath is a global math learning platform on a mission to make every child MathFit. We work with 4000+ tutors teaching across 80+ countries. Our Tutor Success team is the backbone of this mission - ensuring every tutor delivers world-class learning experiences. Their quality, their training, and how they feel about being part of this community is what decides whether a child actually learns. This role sits at the centre of that. You will run the day-to-day operations of the cohort of the tutor community - keeping training on track, keeping quality tight, keeping sentiment healthy, and working alongside 8–10 mentors who are on the ground with tutors every day. It is a hands-on execution role for someone who likes owning the machinery, not just the plan.

What you will own

• Community operations — run the daily engine: tasks, trackers, escalations, follow-ups. Nothing falls through.
• Community sentiment — stay close to how tutors are feeling, spot dips early, and act before they become churn.
• Training delivery — plan and get trainings done end-to-end: scheduling, attendance, completion, follow-through.
• Quality — track teaching quality against our rubrics, flag what is slipping, and drive the correction.
• Mentor coordination — work with a pool of 8–10 mentors: brief them, align them, unblock them, hold the follow-up.
• Reporting — keep clean weekly numbers on training completion, quality, and community health.

Must-haves

• Math background — this is a math company. Graduation in Math, Engineering, or a STEM discipline with strong math.
• Knows K–12 math in and out — able to sit in a class, read a lesson, and judge whether the math was taught right.
• Training experience — has planned and delivered training programs, not just attended them.
• Operations experience at scale — has run day-to-day operations for large groups, with the discipline that comes with it.
• Experience managing people — has managed or coordinated a team, a mentor pool, or a large set of stakeholders.
• Community management — has managed a community of tutors or teachers. Customer success or customer support experience also counts, provided the math, training and operations experience is in place.
• Communication and interpersonal skills — clear in writing and on a call, warm with people, firm when it matters.

Good to have

• Ed-tech experience
• Experience working with teachers, coaches, or gig-based communities
• Hands-on with AI, dashboards, and basic data analysis