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Job Description
About Curebay-
We at CureBay revolutionize healthcare with our innovative hybrid approach, reaching remote and medically underserved locations. Our network of world-class eClinics powered by an intelligent tech platform and operated by trained and certified health workers delivers quality healthcare services in an assisted mode. Our mission goes beyond mere connectivity making quality & reliable healthcare accessible and afordable to all. CureBay is Indiaʼs leading rural health tech platform reimagining full-stack healthcare access for medically underserved communities. Built on a hybrid “phygitalˮ model, CureBay integrates asset-light eClinics, a strong community workforce, and a robust AI-enabled digital platform to solve the broken rural patient journey end to-end - from prevention and primary care to diagnostics, pharmacy, hospitalization, and financing.
Hospital Operations Manager
Experience: 8–10 years
Location: Ranchi
Job Summary
We are looking for an experienced Hospital Operations Manager to oversee the day-to-day operations of the hospital, ensuring efficient delivery of patient services, smooth coordination across departments, regulatory compliance, and a high standard of patient experience. The role will involve managing hospital operations, staff coordination, vendors, infrastructure, and administrative processes while working closely with doctors and leadership.
Key Responsibilities
- Oversee day-to-day hospital operations across clinical and non-clinical departments.
- Coordinate with doctors, nurses, medical staff, and department heads to resolve operational issues.
- Drive initiatives to improve patient experience and satisfaction.
- Manage staff, manpower planning, duty rosters, attendance, and performance.
- Ensure compliance with applicable healthcare regulations, statutory requirements, policies, and safety standards.
- Handle patient/attendant concerns and coordinate timely resolution of escalations.
- Work with clinical and administrative teams to improve process efficiency and cost effectiveness.
- Ensure proper implementation of SOPs, emergency protocols, infection-control practices, and safety procedures.
- Coordinate with external stakeholders, insurance/TPA teams, government authorities, and other relevant agencies as required.
Required Skills & Qualifications
- Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration, or a related field.
- Master's degree such as MHA/MBA (Healthcare/Hospital Management) will be preferred.
- 5+ years of experience in hospital administration or healthcare operations.
- Strong understanding of hospital operations and patient-care workflows.
- Experience managing cross-functional teams and multiple hospital departments.
- Good knowledge of healthcare compliance, quality standards, and statutory requirements.
- Strong problem-solving, coordination, and stakeholder-management skills.
- Good communication and interpersonal skills.
- Ability to handle patient escalations and operational emergencies.
- Hiring of manpower
- Cost optimization
- Responsible for overall revenue & PnL
Key Performance Indicators (KPIs)
- Patient satisfaction and complaint resolution
- Revenue and operational cost efficiency
- Staff productivity and retention
- Compliance and audit performance
- Quality and patient-safety indicators
- Vendor/service-level performance
Preferred background: Candidates from hospitals, multispecialty hospitals, healthcare chains, clinics, or healthcare service organizations with hands-on experience in hospital operations.
Skills
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About Company
CureBay is a healthcare startup focused on providing quality and affordable healthcare to underserved communities in India. They operate technology-enabled clinics in rural areas, offering services such as consultations, diagnostics, and medication dispensing.
Important dates & deadlines?
Application Deadline
27 Nov 26, 03:25 PM IST
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