Associate Product Consultant- Social Tables

About Cvent

www.cvent.com

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and 30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, were transforming the meetings and events industry through innovative technology that powers human connection.

Headquartered in Tysons Corner, Virginia, Cvent (formerly NYSE: CVT) was acquired by Blackstone and Vista for $4.6B in 2023.

Cvents strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

Cvent is redefining the meetings and events industry through technology that advances human connection.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation At Cvent, were committed to continuous learning and adaptation—AI isnt just a tool for us, its part of our DNA. Were looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, youll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, youll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If youre excited to be part of a team thats leading the way in AI-powered collaboration, wed love to meet you.

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• About Us

Cvent Event Diagramming (formerly Social Tables), is a collaborative meeting and event diagramming platform used by planners and hotel professionals to bring successful events to life. It helps hotels and venues work with event professionals to design successful events. Hotels can show off your event space and collaborate in real-time with planners to demonstrate how your property or venue is uniquely suited to meet their requirements.

Hotels with Cvent Event Diagramming see a nearly 2% increase in F&B profit per occupied room, according to STR, a hospitality data group. Event Diagramming by Cvent is the worlds most popular event planning solution — and for good reason. Join more than 5,000 venues streamlining MICE sales, marketing, and operations today

https://www.cvent.com/in/hospitality-cloud/cvent-social-tables

Department for the product : Event Diagramming. As our clients primary point of contact, you will spend approximately 90% of your day assisting clients over the phone or via chat and email. There are a few other daily activities and special projects that you will be required to perform in addition to providing the best customer care possible.

Client Services Team

Our team of over 150 Product Consultants, Analysts and Relationship Managers is a close-knit group of dynamic and high-energy professionals. We hire bright people who are willing to learn and are extremely motivated to succeed. We have people from various educational backgrounds including computer information systems, psychology and communications.

Work Hours: US Shifts - East and West Coast

Customers

Cvent has over 90,000+ users spread across 40 countries. Nearly 70% of our revenue comes from corporate customers, the rest from associations, non-profits and universities. Representative clients include Marriott, Hyatt, KPMG, the World Bank, Rolls Royce, American Marketing Association, Wal-Mart, Mobil, Yahoo, Harvard University, United Way, BMW, and Siemens.

Some or all of the position duties below will be applicable

• Demonstrate detailed product knowledge when assisting clients over the phone and email by answering their product questions and offering technical assistance
• Provide trainings and best practice tips to hotels and event organizers from around the world using the Cvent Supplier Network to market and sell group business
• Gather client requirements for future releases of the product
• Create and maintain all product documentation
• Document all communication with the client in Cvents CRM software
• Strive to meet weekly activity metrics as well as quarterly performance assessments
• Bachelors degree with strong academic credentials.
• Excellent communication skills (verbal and written)
• Experience in Blended Process that involves working on Custom tasks & Projects - preferably travel & hotel background.
• Strong business acumen, ethics and high integrity
• Candidate must rank within the top 20% of their present team
• Experience in working on Microsoft Excel and Word.
• Candidates should be ready to work night / late night shifts
• Must be articulate, organized, detail-oriented and have the ability to multi-task
• Quick learner, with a positive attitude and ability to work well within a team
• Should have 2 - 5 years of experience with a reputed organization, BPO or call center in supporting US, UK or Australia clients
• Candidates preferred with Hospitality/Hotel experience