Senior Technical Writer

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, were transforming the meetings and events industry through innovative technology that powers human connection.

Cvents strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation At Cvent, were committed to continuous learning and adaptation—AI isnt just a tool for us, its part of our DNA. Were looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, youll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, youll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If youre excited to be part of a team thats leading the way in AI-powered collaboration, wed love to meet you.

• Take ownership of writing deliverables, ensuring accuracy and adherence to best practices as outlined by the Technical Writing team
• Follow and apply the style guide to all documentation
• Complete assigned work in a timely manner and provide regular updates on progress
• Seek and apply feedback to improve documentation quality
• Prioritize tasks effectively and participate in team meetings
• Demonstrate a positive attitude when working through challenges
• Forge positive relationships within the team and across departments
• In collaboration with the Taxonomy group, manage and improve Confluence organization and architecture, including tagging/labeling and architecture
• Maintain pages in Technology and other designated spaces
• Ensure Confluence spaces are regularly archived with tools or manual processes
• Work closely with Taxonomy and Enterprise Services to optimize search and platform usage
• Strong command of written English, with the ability to write elegant, readable prose free of grammatical and spelling errors
• Ability to distill complex technical information into clear, accessible instructions
• Proficiency in proofreading and editing
• Candidates must demonstrate current understanding of AI advancements through measurable AI education and upskilling (such as certifications, coursework, or active participation in AI communities)
• Awareness of ethical and legal considerations in AI, including bias, fairness, transparency, and compliance with data privacy regulations
• Background in Information Architecture or library science
• Some familiarity with proofers marks and style guides
• Python or other coding experience with VS Code
• Familiarity with Markdown documentation and static site generators, HTML or XML
• Previous experience with AI-assisted search/authoring, tagging strategies, and SEO