Service Delivery Analyst

About Cvent

www.cvent.com

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and 30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, were transforming the meetings and events industry through innovative technology that powers human connection.

Headquartered in Tysons Corner, Virginia, Cvent (formerly NYSE: CVT) was acquired by Blackstone and Vista for $4.6B in 2023.

Cvents strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

Cvent is redefining the meetings and events industry through technology that advances human connection.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation At Cvent, were committed to continuous learning and adaptation—AI isnt just a tool for us, its part of our DNA. Were looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, youll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, youll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If youre excited to be part of a team thats leading the way in AI-powered collaboration, wed love to meet you.

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We have a rewarding and lucrative SDA position in the PSG-Events team for graduates with minimum 1 year of experience working on the Events tool in Client Services. SDAs will be dedicatedly working with Cvents Enterprise clients and shall be responsible for implementing their event requirements in Cvent software and provide support for the entire event life cycle. In addition, they will be required to prospect, gain proficiency in the Events Solution, drive Platform adoption and up sell their accounts. This job involves the person to learn all the features of the Events tool including OnArrival to support the onsite setup.

• Work independently on Event Projects for dedicated Enterprise clients
• Implement the information provided by the client and suggest best practices with ideal solutions
• Work closely with Project Manager and the team in a Project Management environment
• Work with other departments such as Sales, Creative, Technology, and Crowd Compass
• Produce client deliverables such as event registration website, onsite setup,
• Track time spent on projects and report it in SF repository system
• Manage large scale and complex projects
• Develop custom reports based on client requirements
• Travel On-Site if requested by the client
• Follow the process and produce quality projects
• Provide exceptional customer service which results in renewals
• Minimum of 1 year of work experience
• Excellent communication skills in English (spoken and written). Must have knowledge about project management (scope, risk and time management). Prior role should have exposure to working with clients in a 1:1 environment
• Aptitude for learning and applying new technologies and applying industry specific business knowledge
• Should possess exceptional client servicing skills and ability to work independently and manage multiple projects, responsibilities and competing priorities in a fast-paced environment
• Knowledge of HTML will be an added advantage
• Proficient in leveraging common AI tools to support and accelerate client product adoption
• Prior exposure to AI-based tools or platforms (e.g., AI chat/email assistant, automated task managers, or smart analytics tools) to support operational efficiency and productivity
• Good to have: Foundational understanding or certifications in AI concepts (e.g., Coursera, Google AI Essentials, or LinkedIn Learning courses) to support adoption of emerging technologies in daily tasks