MSP Coordinator

Role is onsite in Bengaluru.

CXC Global is seeking a detail-oriented and proactive MSP Coordinator to support our Managed Service Provider operations. The ideal candidate will serve as a central point of coordination between clients, vendors, and internal teams—ensuring smooth service delivery, compliance, and operational efficiency.

Key Responsibilities

Client & Vendor Coordination

• Act as the primary liaison between clients, staffing vendors, and internal teams.
• Ensure vendor compliance with MSP program requirements, SLAs, and onboarding processes.
• Support the end-to-end candidate lifecycle including requisition intake, candidate submission, interview scheduling, and onboarding.

Operational Management

• Monitor ongoing service performance and adherence to timelines and quality standards.
• Assist in managing VMS activities including data updates, reporting, and troubleshooting.
• Track assignment changes, extensions, terminations, and compliance documentation.

Reporting & Documentation

• Generate regular operational and performance reports for stakeholders.
• Maintain accurate documentation of workflows, processes, and service records.
• Prepare compliance and operational reports to support audits.

Issue Resolution & Process Improvement

• Identify service delivery issues and coordinate timely resolutions.
• Recommend improvements to enhance service quality and operational efficiency.
• Maintain high customer satisfaction through proactive communication.

Required Skills & Qualifications

• Bachelors degree in Business Administration, HR, Operations, or related field.
• 4–6 years of experience in MSP, staffing, HR operations, or vendor coordination.
• Strong understanding of MSP models and staffing processes.
• Proficiency in MS Office and experience with VMS tools (Fieldglass, Beeline, etc.) preferred.
• Excellent communication, stakeholder management, and multitasking abilities.
• Strong attention to detail and problem-solving skills.

Preferred Attributes

• Experience in fast-paced, client-facing operations environments.
• Ability to manage multiple priorities and meet deadlines.
• Familiarity with workforce compliance and contractor management.

Why Join CXC Global

• Opportunity to work with a global leader in workforce management solutions.
• Collaborative and supportive work culture.
• Exposure to global clients and diverse MSP ecosystems.
• Growth and learning opportunities within a high-performing team.