Senior Technical Business Analyst

Position Objective

We are seeking an experienced and highly capable Technical Delivery & Support Business Analysts to play a pivotal role across multiple strategic workstreams within our global technology and operations function. This is a broad, high-impact role that spans the full delivery lifecycle from gathering and analysing requirements through to system enhancements, rollouts, and continuous improvement initiatives.

As a Senior Technical Business Analyst, you will serve as a critical bridge between business stakeholders and technical delivery teams, translating complex business needs into clear, actionable requirements and solutions. This role demands a consultative mindset, strong analytical skills, and proven experience navigating matrixed, global environments. You will also be expected to develop and act as a subject matter expert in the current system landscape, with a strong understanding of end-to-end functionality and usage.

Qualifications & Experience

• Minimum 7–10 years of progressive experience in Business Analysis roles, with at least 3 years at Senior BA level
• .Demonstrated experience working across multiple concurrent workstreams in a fast-paced, global environment
• .Familiar Salesforce (Sales Cloud, Service Cloud, or equivalent) desirabl
• eProven experience in data migration projects including data mapping, quality validation, and cutover and rollback planning
• .Experience supporting country or regional system rollouts, ideally across multiple geographies
• .Exposure to AI or emerging technology projects, including requirement definition and feasibility analysis
• .Experience and proficiency with Jira and Confluence for requirement management and documentation
• .Excellent verbal and written communication skills with the ability to present to and influence senior stakeholders