Human Resources Manager

Job Title: HR Manager

Location: Janakpuri

Employment Type: Full-Time

About the Role

We are seeking an experienced, hands-on, and process-oriented HR Manager to establish our HR function from scratch and make it scalable. This role goes beyond HR operations; it encompasses recruitment, policy development, performance management, employee engagement, and the creation of HR systems.

The incumbent will work directly with the Founder/Leadership Team and play a pivotal role in shaping the companys long-term HR strategy.

Key Responsibilities

• Talent Acquisition & Recruitment
• * Establish and manage the end-to-end hiring process.
• * Lead and mentor the recruitment team.
• * Formulate hiring strategies for Sales, Operations, Customer Support, and Corporate functions.
• * Track KPIs such as Time-to-Hire, Offer Acceptance Rate, and Hiring Quality.
• * Collaborate with hiring managers on manpower planning.

HR Operations

• * Standardize processes for joining, onboarding, confirmation, transfers, and exits.
• * Manage employee records and workflows within the HRMS (specifically Keka).
• * Oversee attendance, leave, documentation, and payroll inputs.
• * Ensure the quality of offer letters, appointment letters, and HR documentation.

HR Policies & Compliance

• * Draft and implement HR policies, SOPs, the employee handbook, and internal guidelines.
• * Systematize and document company processes.
• * Ensure compliance with applicable labor laws and statutory requirements.

Performance & Employee Experience

• * Design the probation review process.
• * Develop performance review frameworks and KPI systems.
• * Implement employee engagement programs and feedback mechanisms.
• * Professionally resolve employee grievances and workplace issues.

Leadership & Strategy

• * Collaborate with the Founder and Leadership Team to create an HR roadmap.
• * Present HR metrics and monthly dashboards.
• * Plan for future hiring and organizational growth.
• * Train, develop, and lead the HR team.

Required Experience

• * 8–12 years of HR experience.
• * Strong experience in both recruitment and HR operations. * Experience working in a company with 100–500 employees is desirable.
• * Hands-on experience with HR policies, SOPs, and process building.
• * Experience with HRMS (specifically Keka or similar platforms).
• * Experience working in a founder-led or high-growth organization would be an added advantage.

Preferred Skills

• * Excellent Communication & Stakeholder Management
• * Team Leadership
• * Recruitment Strategy
• * Process Design & Documentation
• * Data-driven Decision Making
• * Problem Solving & Conflict Resolution
• * HR Analytics & Reporting

Key Performance Indicators (KPIs)

• * Average Time-to-Hire: 30 days or less
• * Offer Acceptance Rate: 85% or higher
• * Joining Ratio: 80% or higher
• * 90-Day New Hire Retention: 95% or higher
• * HR Query Resolution: Within 48 hours
• * HR Documentation Accuracy: 99% or higher

Preferred Background Experience in one or more of the following areas would be particularly beneficial:

• * IT Training
• * Professional Education
• * EdTech
• * SaaS
• * Technology-enabled Businesses

Leadership Qualities We Value

• * Ownership Mindset
• * High Accountability
• * Strong Execution Skills
• * Excellent Communication
• * Data-Driven Decision Making
• * Ability to Build Teams
• * Calm Under Pressure
• * Integrity and Confidentiality

Ideal Candidate

We are looking for an HR Manager who does not merely follow processes but creates them; someone who can build teams, develop systems, and act as a leadership partner in the companys growth journey.

Compensation & Benefits

• * Annual CTC: ₹12,00,000 – ₹18,00,000 (Based on experience, skills, and overall fit)
• * Performance Bonus: Based on company and individual performance
• * Annual Salary Review: Based on performance and business requirements
• * Paid Leaves: As per company policy
• * Professional Development: Training and learning opportunities
• * Career Growth: Opportunity to take on a leadership role in a rapidly growing company

Candidates should have demonstrated experience in building HR systems, recruitment processes, and people operations from scratch rather than working only within already established HR structures.