Information Technology Executive

– Junior IT Executive

Position: Junior IT Executive

Department: IT Infrastructure & Support

Location: Janakpuri, New Delhi

Employment Type: Full-Time

Job Summary

D Succeed Learners Pvt. Ltd. is looking for a proactive and technically skilled Junior IT Executive to provide day-to-day IT support and ensure the smooth functioning of the organizations IT infrastructure. The ideal candidate should have hands-on experience in hardware and software troubleshooting, networking, desktop support, and basic information security practices.

Key Responsibilities

Hardware & Desktop Support

• Diagnose and troubleshoot hardware issues related to desktops, laptops, printers, and peripheral devices.
• Install, configure, and maintain desktops, laptops, and computer hardware.
• Perform hardware repairs, upgrades, and preventive maintenance.
• Assemble and configure new computer systems.

Software Support

• Install, configure, and troubleshoot Windows operating systems and application software.
• Resolve software-related issues and user queries.
• Perform software updates, patches, and antivirus installations.
• Maintain software licenses and ensure compliance.

Technical Support

• Provide first-level technical support to employees.
• Resolve IT-related issues through remote and on-site assistance.
• Escalate complex issues to senior IT personnel when required.
• Maintain IT support tickets and ensure timely resolution.

Networking

• Configure and troubleshoot LAN, Wi-Fi, routers, switches, and network connectivity.
• Monitor network performance and resolve connectivity issues.
• Assist in setting up and maintaining office networking infrastructure.
• Support internet connectivity and network device configuration.

Information Security

• Ensure endpoint systems are protected with antivirus and security updates.
• Support implementation of basic IT security policies and procedures.
• Maintain user access permissions and password management.
• Assist in safeguarding company data and IT assets.

CCTV, Camera & DVR Support

• Install, configure, and troubleshoot CCTV cameras and DVR/NVR systems.
• Monitor CCTV system health and coordinate repairs when required.
• Maintain recordings and support surveillance infrastructure.

Multimedia Support

• Set up projectors, conference room equipment, audio/video systems, and presentation devices.
• Test multimedia equipment before meetings and training sessions.
• Troubleshoot audio, video, and display-related issues.

Asset Management

• Maintain inventory of IT assets including laptops, desktops, networking devices, and accessories.
• Track hardware allocation and maintain asset records.
• Coordinate warranty claims and vendor support.

Preventive Maintenance

• Conduct regular preventive maintenance of IT equipment.
• Ensure systems are optimized for performance and security.
• Prepare maintenance reports and recommend upgrades when necessary.

Required Skills

• Hardware troubleshooting and repair
• Desktop and laptop support
• Windows OS installation and configuration
• Software installation and troubleshooting
• Networking (LAN, WAN, Wi-Fi, TCP/IP)
• Router and switch configuration (basic)
• CCTV Camera & DVR installation and troubleshooting
• Information Security fundamentals
• Printer and peripheral device support
• Multimedia equipment setup and support
• Remote desktop support
• Strong analytical and problem-solving skills
• Good communication and interpersonal skills

Preferred Qualifications

• Bachelors Degree or Diploma in Computer Science, Information Technology, Electronics, or a related field.
• 1–3 years of experience in IT Support, Desktop Support, or Hardware & Networking.
• Certifications such as CCNA, CompTIA A+, N+, MCSA, or equivalent will be an added advantage.

Preferred Candidate Profile

• Strong troubleshooting and diagnostic skills.
• Ability to work independently and manage multiple support requests.
• Customer-focused attitude with excellent communication skills.
• Willingness to travel between office locations if required.
• Ability to work under pressure and meet service timelines.