Coupa Administrator

Key Responsibilities

• Ensure that the system is configured to meet our procurement needs.
• Provide end-user support, including troubleshooting and issue resolution.
• Train end-users on system functionality and best practices.
• Develop and maintain system documentation, including standard operating procedures and training materials.
• Manage user accounts, roles, and permissions.
• Identify target vendors for use of Coupa and its invoice management solution. Carry out all steps necessary to enrol them, to include supplier engagement, system maintenance, testing, query resolution etc.
• Ensure system security and data integrity including query management of ERP interfaces.
• Manage the timely upgrade of Coupa releases including testing approvals and knowledge of new Coupa features.
• Produce accurate and timely supplier and spend analytics reports, including Procurement monthly reports, KPI’s and others as required.
• Optimised, collaborative, strong, and sustainable relationships developed and maintained with end-users and internal/external stakeholders across all areas of the business.
• Purchase Order Management including conversion of requisitions to purchase orders where appropriate and management of queries regarding receipting, PO closures and cancellations.

• Bachelor's degree in a relevant field, such as computer science or business administration. (Desirable)
• 5-8 Years Extensive experience in a similar role, managing Coupa or a similar management system.
• Strong technical skills, including proficiency in SQL and experience in system integration query management.
• Excellent project management skills, with the ability to manage complex projects from start to finish.
• Experience with user management, including creating and managing user accounts, roles, and permissions.
• Knowledge of Coupa's reporting and analytics capabilities.
• Strong communication skills, with the ability to communicate complex technical information to both technical and non-technical stakeholders.
• Ability to work independently and in a team environment
  
  

Skills, Knowledge & Expertise

• Bachelor's degree in a relevant field, such as computer science or business administration. (Desirable)
• 5-8 Years Extensive experience in a similar role, managing Coupa or a similar management system.
• Strong technical skills, including proficiency in SQL and experience in system integration query management.
• Excellent project management skills, with the ability to manage complex projects from start to finish.
• Experience with user management, including creating and managing user accounts, roles, and permissions.
• Knowledge of Coupa's reporting and analytics capabilities.
• Strong communication skills, with the ability to communicate complex technical information to both technical and non-technical stakeholders.
• Ability to work independently and in a team environment

• Ability to manage conflicting priorities, multitask and meet deadlines.
• Excellent communicator.
• Strong Stakeholder management.
• Procurement experience.
• Licensing and service management.
• Mentoring / Training skills. 
• Proven ability to produce high quality deliverables in terms of content and presentation.
• Excellent communication skills, both written and verbal.
• Strong analytical and problem-solving ability.