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Job Description
- Join our team at DAZN as a customer service agent based in our Hyderabad office, where you will play a key role in providing a top-notch experience to our global customer base. As the initial point of contact for DAZN users, you will leverage your exceptional customer service skills to uphold DAZN's reputation as the premier live sports destination. Your responsibilities will include participating in customer service training, collaborating with diverse global teams, contributing to customer retention strategies, offering valuable feedback for continuous improvement, ensuring adherence to KPIs and SLAs, and addressing customer issues promptly and effectively. Join our inclusive and dynamic customer service team to enhance your skills and make a meaningful impact.
At DAZN, we are dedicated to bringing ambition to life through innovation, groundbreaking initiatives, and a passion for revolutionizing the sports industry. As a member of our team, you will have the opportunity to drive change, leverage cutting-edge technology to provide unparalleled sports access, and be part of a culture that values ambition, creativity, passion, bravery, and supportiveness. Our values guide our actions, encouraging ambitious individuals to drive DAZN forward, inventive minds to deliver exceptional experiences, passionate individuals to take pride in our products, brave decision-makers to enhance our performance, and supportive team players to prioritize collaboration and inclusion.
Join our Employee Resource Groups (ERGs) such as Proud@DAZN, Women@DAZN, Disability@DAZN, and ParentZone to contribute to our diversity, equity, and inclusion (DEI) journey. We welcome applicants to submit cover letters highlighting their professional experiences, without the need for photos or irrelevant personal information. Our commitment to accessibility extends to providing interview accommodations where feasible. We are excited to receive your application and look forward to welcoming you to our team at DAZN.,
Skills
Customer RetentionCustomer ServiceCustomer Service SkillsDataCustomer Retention StrategyPerformance SkillsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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