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Senior Officer, Branch Operations And Service Head, Consumer Banking Group
BFSI (Operations & Lending)
Job Description
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Responsibilities
- Lead and oversee daily branch operations to ensure seamless, efficient, and compliant service delivery.
- Drive service excellence and customer satisfaction metrics, ensuring a high standard of customer experience.
- Ensure strict adherence to regulatory guidelines, internal audit standards, and risk management policies.
- Manage operational risk, conduct regular control self-assessments, and resolve audit findings promptly.
- Lead, mentor, and develop the branch service team to foster a high-performance culture and support career progression.
- Collaborate with internal stakeholders to optimize branch processes and promote digital banking adoption.
- Manage and resolve complex customer feedback and escalations in a professional manner.
- Significant experience in branch operations and customer service management within consumer banking.
- Deep understanding of retail banking products, operational risk, and regulatory compliance frameworks.
- Proven leadership and people management capabilities, with a track record of building cohesive teams.
- Strong problem-solving, decision-making, and interpersonal communication skills.
- Ability to adapt to a dynamic environment and drive digital transformation initiatives within the branch.
- Bachelors degree in Business, Finance, or a related discipline, or equivalent professional experience.
Looking to get Placed? Try our Placement Guarantee Plan
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location:
Guntur
Job:
Operations
Schedule:
Regular
Employee Status:
Full time
Skills
Banking ProductsConsumer BankingBranch OperationsPersonal LoansRetail BankingIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
DBS Bank, a leading financial services group in Asia, drives digital innovation to redefine banking experiences. With a commitment to making banking seamless and accessible, DBS Bank leverages cutting-edge technology to empower customers and businesses alike. DBS Bank Careers offer exciting opportunities for individuals seeking to shape the future of finance. Whether in banking operations, technology, or wealth management, joining DBS Bank means being part of a progressive organization that values innovation and collaboration. With a focus on nurturing talent and fostering a diverse workforce, DBS Bank provides a platform for professional growth and development. Explore DBS Bank Careers for a chance to make a meaningful impact in the financial industry.
Important dates & deadlines?
Application Deadline
05 Dec 26, 01:05 PM IST
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Senior Officer, Branch Operations And Service Head, Consumer Banking Group
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