Omni Sport Advisor

Are you passionate and do you practise sports Do you enjoy helping others discover and pursue their favorite sport If yes, then Decathlon is the right place for you!
Watch This Video To Know About The Role
https://www.youtube.com/watchv=EHQ8mJ6FBVI
1st Responsibility: Deliver a WOW Customer Experience
I greet, smile, and engage with customers to understand their needs

• I am equipped to interact and engage with my customers
  

I promote sports by engaging customers through sports communities

• I practice my sport and inspire customers to join sports communities.
• I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests.
  

I ensure my customer is Satisfied or Satisfied

• I propose the right products & services depending on the needs of my customers
• I use all our channels (in-store, .in, App) to satisfy the customers needs
• I propose the relevant services to the customer (buyback, repair & maintenance, personalisation).
• I ensure a smooth checkout experience
• My customer is at the centre of my activity. I make myself available whatever I am doing.
• I suggest complementary products to enhance the customer sports practice experience
• I ensure product availability by doing reliable, up-to-date and responsible inventory to support its omnichannel availability.
• I ensure the signages are updated for the customers (Self-informed best choice)
• I am accountable for the delivery
  

2nd Responsibility: Create a WOW store experience
The layout is the best in class for my customer

• My layout is safe for me, my team, and my customers.
• My Layout is welcoming, seductive and engaging.
• I ensure my customers can test all our solutions
  

I know and highlight the best omnichannel offer to my customers, both offline and online

• I know the complete offer in my store and online
• I ensure My customer will find the entire range of products for their sports practice - either in-store or online
• I suggest the best possible solution to my customer as per their need
• I ensure all the necessary services for my sport are available to my customer
• I highlight our Circular offer and relevant services
  

You are a person who would love to work with people and enjoy collective decision
You practise sports are a passionate sports lover
Loves to interact, assist and guide people
Keen to learn, adapt take feedback and make progress
Comfortable using digital tools and apps