Services Support Associate II - HR Admin - Hyderabad

Services Support Associate II - HR Services Admin - Deloitte Support Services India Private Limited

Join our team of dedicated HR professionals in USI who support the UK HR Services Administration team. The USI based HR Services Administration comprises teams supporting Transactions and / or Lifecycle and References. The Analyst role will support the HR Services for the UK geography. The primary function of the role is to deliver customer centric administration and transactional services, ensuring that service level agreements are met, and the work output is of a high quality. The successful candidate will be supporting one of the HR Services Administration teams for Transactions and / or Lifecycle and References

Work you’ll do

As a part of this team, you will be involved with the following:

•        Deliver the end to end case management of transactions in HR Services Administration for one of the following teams:

•        Transactions team – HR Admin requests relating to and updating SAP records for employee lifecycle events like promotions, salary changes, bonus payments, employee benefits, etc.

•        Lifecycle and References team - Lifecycle requests like Paternity leave, Career Break leave, Military leave, Jury service etc. Generating references letters like employment reference, VISA reference, Tenancy reference etc

•        SAP / HR system related actions or updates are completed accurately in time for deadlines and in line with procedural guidelines.

•        Deliver excellent service and ensure service level agreements are met by supporting the team in achieving KPIs and SLAs and escalate potential non achievement to the team leader.

•        Provide a customer focused experience through the timely and accurate completion of activities and queries.

•        Provide high quality written advice and guidance on a range of queries.

•        Record and maintain accurate activity information tracking through to timely closure.

•        Operate utilizing software such as ServiceNow to give the best experience for our new joiners.

•        Escalate more complex queries to the Assistant Manager.

•        Ensure work is completed independently with minimal supervision, in a timely manner, including data integrity/maintenance within the case management system.

•        Identify process issues/opportunities for improvement and raise with the Assistant Manager to ensure efficient ways of working.

•        Take responsibility for keeping up to date with Deloitte HR policy and process developments.

•        Support other HR Services Administration teams when needed, and liaison with other Practice Support Services teams as appropriate.

•        Ensure compliance with QRS first line of defense activities and appropriate Data Protection legislation at all times.

The team

The USI team at Hyderabad supports the Deloitte organization in the UK with a wide variety of capabilities like financial reporting, HR and financial transaction processing, administrative service and helpdesk support, marketing and IT services.

Work Location: Hyderabad

Shift Timings: 2 PM to 11 PM

Qualifications

Required:

•        Any Graduate degree with 1-3 years of relevant work experience

•        HR administration experience

•        Experience of the core Microsoft Office package

•        Technical – Knowledge of SAP or other HR systems is preferred

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How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team- based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

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