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Job Description
Job Title: RTM-Client Service Officer
Location: Pune, India
Role Description
RTM-Client Service Officers (CSO) act as single points of contact for all DB custody clients inquiries for the Security Services (SES) business. The query may pertain to Settlements, Corporate Actions, Income, Reporting, Tax or Account administration. In addition, CSOs liaise with all necessary internal parties to ensure client query resolution in a timely manner.
What We’ll Offer You
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
- Account Opening/Maintenance/closure for various regions in EMEA.
- Prepare and review Tax related -ITRA documentation for Europe markets
- Knowledge of Invoice and billing preparation for clients
- Autobahn implementation and support.
- Client management related admin activities.
- Taking in, examination (HRMP) of client security instructions received via fax, validation of signatures and further processing
- Clarification of unsettled trades pertaining to the client, the counterparty and/or the depository
- Proactive client-specific transmission of information to the client
- Prompt and competent processing of client inquiries via CSS, fax, SWIFT and the telephone
- Prompt and competent clarification of client complaints
- Prompt processing, preparation, forwarding and controlling of client instructions in terms of corporate action instructions under consideration of the deadlines
- Supervision of holdings and instructions in the case of corporate action instructions, including following up on outstanding client instructions and supervising the receipt of missing client instructions
- Processing of rights claims in terms of transactions over the ex-date (RCL)
- Processing of inquiries regarding securities and cash turnover which result out of settlement and capital measures
- Documentation of client communication (Phone call, CSS)
- Supervision and prompt clarification of short positions on the part of the client
- Prompt controlling and release of invoices in (Billing application)
- Identification of the need for client visits, their initiation and where necessary, participation
- Knowledge of markets and settlement practices across European markets
- Knowledge of securities operation products, such as OTC settlement, CCP and Xetra settlement, auto-borrowing, DMA, etc.
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- Knowledge of the client set-up and the service agreements, including knowledge of the respective terms and conditions
- Prompt reaction to client inquiries within the respective deadlines (see best practice guidelines)
- Oral and written fluency in English/German and possibly other languages
- Prompt communication/escalation of extraordinary, difficult and risk-laden client inquiries, as well as complaints
- Preparedness to take on back-up functions
- Cooperation within the team, beyond the team (live an open door policy) and adjoining departments
- Realistic priority-setting under consideration of the total scope of tasks set
- Efficient, structured, independent and autonomous working
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
Please visit our company website for further information:
https://www.db.com/company/company.htm
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
Skills
Client CommunicationOtcReportingBillingIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Deutsche Bank AG is a leading global investment bank and financial services company headquartered in Frankfurt am Main, Germany. Founded in 1870, the bank operates in 60+ countries and serves corporations, governments, institutional investors, small and medium‑sized businesses, and private clients.
Deutsche Bank’s core business divisions include the Corporate Bank, Investment Bank, Private Bank, and Asset Management (DWS). The bank is recognized for its expertise in foreign exchange, fixed income, M&A advisory, transaction banking, and wealth management.
In 2024, Deutsche Bank reported revenues of €28.9 billion and a profit before tax of €5.7 billion, with a 2025 revenue outlook of ~€32 billion. The bank continues to execute its Global Hausbank strategy, focusing on sustainable growth, cost efficiency, and digital transformation.
In India, Deutsche Bank has been present since 1980 and operates across Mumbai, Pune, Bengaluru, and Jaipur, offering corporate banking, investment banking, wealth management, and global service centre operations.
Important dates & deadlines?
Application Deadline
03 Jun 25, 02:22 PM IST
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RTM-Client Service Officer
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