Customer Success Executive

Role for CS Executive _Mumbai

• Job Title: Customer Success Executive
• Location: Mumbai, India
• Department: Customer Success
• Preferred- IIM Graduates
• Immediate Joiners

Job Summary-We are looking for a dynamic and customer-centric individual to join our Customer Success team in Mumbai. The role primarily focuses on nurturing relationships with our existing customers, ensuring satisfaction and retention, and identifying opportunities for upselling and cross-selling across our suite of products and services.

Customer Relationship Management

• Serve as the primary point of contact for all customers based in the Mumbai region.
• Build and maintain strong, long-lasting client relationships.
• Ensure timely and successful delivery of our solutions according to customer needs and objectives.
• Address customer queries, concerns, and escalations in a professional and prompt manner.

Upselling and Cross-Selling

• Identify and pursue upsell and cross-sell opportunities within the existing customer base.
• Proactively educate customers about new features, solutions, and services.
• Work closely with Customer and Devnagri sales and product teams to craft tailored solutions for customer as per therequirement

Customer Engagement & Retention

• Monitor usage patterns and health metrics to improve adoption and reduce churn.
• Organize periodic business review meetings with key accounts.
• Gather feedback to understand customer needs and relay insights to internal teams.

.Desired Profile:

• Bachelors degree in Business, Marketing, or a related field.
• 0-1+ years of experience in Customer Success / Account Management / Sales.
• Strong interpersonal and communication skills (written and verbal).
• Proven ability to manage multiple accounts while paying strict attention to detail.
• Familiarity with SaaS products or language/AI-based technology solutions preferred.

NOTE: This role is based out of Mumbai and may require occasional travel to customer sites within the region.

Interested candidates can share details asap and we shall connect with you soon