Principal IT Solution Consultant - Planon

Your IT Future, Delivered.

Principal IT Solution Consultant - Planon

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our offices have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about Planons Integrated Workplace Management System (IWMS). Our Product Management team is continuously expanding. No matter your level of Planon Expert proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace #Planon

Grow together.

Timely delivery of DHL packages around the globe in a way that ensures customer data are secure is in the core of what we do. You will provide second/third level day-to-day operation support, and help investigate and resolve incidents, which were not resolved in lower support levels. Sometimes, issues might get tricky and this is where cooperation on troubleshooting with other IT support teams and specialists will come into play. When it comes to firmware bugs, vulnerabilities and other issues related to our technologies, communicating with our vendors is key.

For any issues related to telecommunication/security systems within the DHL Group environment, you are our superhero. The same applies when it comes to managing, proposing and implementing all necessary changes to production security devices in all IT Services Data Centers and premises, providing global availability to key DHL Group services.

Last but not least, security technologies associated with Firewalls, Load Balancers, VPNs, Proxies, Azure and Google Cloud are all in your support league.

Grow together – Suggestion as part of Global Planon Specific

As part of the Global Planon Team, you will play a key role in keeping our worldwide Planon environment running smoothly while driving continuous improvements across the platform.

• Consult and deliver changes in our global Planon syste, partnering with business and IT stakeholders to design, implement, and document stable, scalable, and high-quality solutions.
• Ensure reliable day-to-day operations by supporting and troubleshooting the Planon platform, resolving incidents, and maintaining system stability for our global user community.
• Enable and guide key users by providing functional support, sharing best practices, and helping them fully understand and leverage the capabilities of the Planon system.
• Implement and monitor interfaces to other systems
• Collaborate in an international environment, working closely with colleagues, business partners, and service providers to continuously improve processes and user experience across DHLs Corporate Real Estate ecosystem.

As a Planon Expert, having strong FM/real‑estate domain knowledge, and solid technical skills (SQL, Java/JavaScript, APIs), with Planons own implementation/functional certifications strongly preferred is a huge plus.

About The Role

• As our global Planon environment grows in scale and complexity, we are strengthening our internal development capabilities. We are therefore looking for both experienced Planon Experts and motivated professionals ready to grow into an expert role.
• You will consult on and implement changes within our worldwide Planon system, working closely with business and IT stakeholders to deliver stable, scalable, and well-documented solutions.

• Act as lead consultant for complex Planon implementations and changes. especially with the Facility Management area of Planon
• Translate complex business requirements into scalable end-to-end Planon solutions.
• Design and implement advanced Planon configurations, business rules, JavaScript and Java (TMS) extensions.
• Define technical solution designs and guide less experienced colleagues.
• Implement complex Planon Gadgets, PSS Forms, TSIs, including JavaScript and SQL add-ons.
• Design and validate testing approaches, ensure system quality, stability, and compliance with standards.
• Ensure high-quality documentation, code reviews, and solution transparency.

• Understanding of Facility Management area of Planon
• Extensive hands-on experience with Planon configuration and customization.
• Deep understanding of Planon business rules, workflows, and FM processes.
• Strong experience with Java, JavaScript, and SQL in a Planon context.
• Proven experience with Planon Web Frontend and mobile configurations.
• Ability to work independently in a global, cross-functional environment.
• Strong analytical, problem-solving, and stakeholder communication skills.

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
• In House training programs: professional and technical training certifications.