Customer Support Executive Voice Process

Key Responsibilities Handle inbound customer calls and provide accurate information regarding banking products and services Clarify customer queries and determine appropriate solutions Research troubleshoot and resolve issues efficiently Escalate unresolved queries to the appropriate department when needed Complete transactions and maintain accurate documentation Crosssell suitable banking products based on customer requirements Education Graduation is mandatory No intermediate pass out Note Pursuing Higher Education B Pharmacy students are not eligible Required Skills Competencies SVAR Score 50 above Excellent verbal communication in English Hindi Regional language proficiency preferred Basic computer knowledge and familiarity with MS Office tools Strong telephone etiquette and active listening skills Sound decisionmaking logical reasoning and numerical ability Customeroriented mindset with patience and empathy