Head Butler

:

• Key Responsibilities
• Lead and supervise the Butler team to deliver personalized and luxury guest service.
• Manage VIP, repeat, and high-profile guest requirements with attention to detail.
• Ensure professional service standards are maintained throughout the guest experience.
• Coordinate with F&B, Front Office, Housekeeping, and other departments for seamless guest service.
• Handle guest requests, preferences, special occasions, and complaints professionally.
• Conduct daily briefings, allocate duties, and monitor team performance.
• Train and coach Butler team members on service standards, etiquette, grooming, and product knowledge.
• Maintain accurate records of guest preferences and ensure effective handovers between shifts.
• Monitor grooming, hygiene, punctuality, and discipline within the Butler team.

Job Expectations:

• Previous experience in a Senior Butler / Butler Supervisor / Head Butler role preferred.
• Excellent communication and interpersonal skills.
• Strong knowledge of luxury service etiquette and guest handling.
• Well-groomed, courteous, confident, and service-oriented.

Minimum Qualification:

Minimum Job Experience:

Reporting to:

Travel: