Senior HR Manager (Hospitality Background) For Lonavala

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Job Summary

The Senior HR Manager will be responsible for managing and overseeing the complete Human Resources function of the hotel/resort. The role requires strong experience in hospitality HR operations, talent acquisition, employee relations, statutory compliance, manpower planning, training coordination, and employee engagement.

• Key Responsibilities
• 1. HR Operations & Strategy
• Manage end-to-end HR operations for the hotel/resort.
• Partner with the General Manager and HODs on manpower planning and business requirements.
• Implement HR policies, procedures, and SOPs across all departments.
• Ensure smooth coordination between HR and operational departments.
• 2. Recruitment & Manpower Planning
• Lead end-to-end recruitment for hotel operations, including F&B, Kitchen, Front Office, Housekeeping, Sales, Engineering, Security, Spa, and other support functions.
• Develop effective sourcing strategies and maintain a strong hospitality talent pipeline.
• Coordinate with HODs for manpower requisitions, interviews, selection, and joining.
• Monitor recruitment TAT, vacancies, and manpower reports.
• 3. Employee Relations & Engagement
• Handle employee grievances, disciplinary matters, and conflict resolution.
• Conduct employee engagement and welfare initiatives.
• Promote a positive, professional, and service-oriented work culture.
• Conduct employee counselling and exit interviews where required.
• 4. Performance Management
• Manage the performance appraisal and goal-setting process.
• Coordinate with HODs to monitor employee performance.
• Support performance improvement plans and career development initiatives.
• Assist in succession planning and identification of high-potential employees.
• 5. Statutory Compliance & Labour Laws
• Ensure compliance with applicable labour laws and statutory requirements.
• Oversee PF, ESIC, gratuity, minimum wages, bonus, and other statutory compliances.
• Maintain employee records and documentation as per company and legal requirements.
• Support internal and external HR audits.
• 6. Payroll & HR Administration
• Verify attendance, leave, overtime, and other payroll inputs.
• Coordinate with the payroll team for accurate and timely salary processing.
• Monitor employee records, HRMS data, and personnel files.
• Prepare monthly HR MIS, manpower reports, attrition reports, and other management reports.

Job Expectations:

• Key Competencies
• Strong leadership and team management skills
• Excellent knowledge of hospitality HR operations
• Recruitment and manpower planning
• Employee relations and grievance handling
• Knowledge of labour laws and statutory compliance
• Performance management
• HRMS and MIS reporting
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced hospitality environment

Minimum Qualification:

Minimum Job Experience:

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