Senior Director/Head - Transition & Service Delivery - BPO
Operations Maintenance & Support
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Job Description
This role will lead the Transition, Service Delivery, GBS Governance, Digital Enablement and BPO Governance agenda across a global hybrid delivery model comprising captive GCCs and Tier-1 BPO partners.
Key Responsibilities:
- Lead end-to-end global transitions across Finance, HR, Procurement and shared services
- Oversee service delivery across captive GCC and BPO operations
- Drive SLA/KPI governance, service quality, standardization and operational excellence
- Govern strategic Tier-1 BPO partners, including commercial performance, productivity and contractual compliance
- Lead automation, RPA, AI, digital workflow and continuous improvement initiatives
- Drive measurable improvements in cost, productivity, efficiency and service experience
- Partner with senior stakeholders including CFO, CPO, Chief AI Officer and Regional Leadership
Ideal Profile:
- 18+ years of experience in GBS, GCC, Shared Services or large-scale BPO-enabled environments
Skills
Transition ManagementService DeliveryBusiness OperationsGovernanceBPO OperationsOperationsProcurementService DeliveryDeliveryBpoIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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