Branch Operations And Service Manager, Custome Service Manager,BM,BRM

Role & responsibilities

Job Responsibilities Financial Responsibilities Assist the Branch Head in attaining/ exceeding the set targets of the Branch. Unusual transactions to be monitored on daily basis and followed up to ensure timely regularization. Management of expenses of branches, ensure branch/ ATM lease deed, agreements (AMCs) and vendor payments are timely executed. Co-owner of Branch budgets through deepening and cross sell though existing customer and generate referrals through walk-ins. Plugging of income leakages and tightly manage all branch cost and continuously find opportunities to reduce cost. Non Financial Responsibilities Assist the Branch Manager in managing and supervising all branch operations and also assist Branch Manager with Sales campaign and promotions. Responsible for overall managing daily operations, cost management, policy control and customer service / complaints management. Educating branch staff regarding development in regulatory and Bank guidelines time to time. Manage all processes such as cash, ATM operations (including offsite ATMs), key movements, lockers ( including Locker keys), security stationery, deliverables, welcome kits, stop payments, Govt. accounts/ business of the Branch as per Bank guidelines.

Preferred candidate profile