Growth And Customer Engagement Specialist

Company Description DSLRSWALA is a camera and equipment rental company focused on making high-quality DSLR gear accessible without the cost of ownership. Guided by the idea of freedom from buying, now rent, the company enables customers to access professional photography and videography equipment as needed. DSLRSWALA serves a wide range of creators, from hobbyists to professionals, by offering flexible rental options and reliable service. The team is committed to simplifying the rental experience and supporting customers in achieving their creative goals.

Role Description The Growth and Customer Engagement Specialist is a full-time, on-site role based in Vadodara. This role is responsible for driving user acquisition, repeat rentals, and customer loyalty through both online and offline initiatives. Day-to-day activities include planning and executing customer engagement campaigns, managing communication across digital channels, and responding to customer inquiries in a timely and helpful manner. The specialist will analyze customer behavior and feedback to identify opportunities for service improvements and growth, collaborate with operations to ensure a smooth rental experience, and support local marketing activities and partnerships. The role also involves monitoring performance metrics, preparing concise reports, and suggesting data-driven strategies to expand DSLRSWALAs customer base.

Qualifications

• Strong customer service and relationship management skills, with the ability to communicate clearly and professionally in person and through digital channels.
• Basic understanding of digital marketing and social media platforms, with interest in running engagement campaigns and promotions.
• Comfort with data tracking and simple analysis to interpret customer trends, campaign performance, and engagement metrics.
• Organizational and time-management skills to handle multiple customer conversations, campaign activities, and follow-ups efficiently.
• Enthusiasm for photography, videography, or creative equipment is an advantage, along with a willingness to learn about new gear and rental processes.
• Ability to work on-site in Vadodara, collaborate within a small team, and adapt to a fast-moving, customer-focused environment.
• Relevant education in business, marketing, communications, or a related field is preferred, as well as prior experience in customer-facing or sales roles.