Technical Service Engineer

Role & responsibilities

• Provide on-site and remote technical assistance to fabricators, dealers, and customers regarding fabrication, installation, and maintenance of uPVC window and door systems.
• Resolve product-related issues such as profile performance, sealing, hardware compatibility, and installation defects.
• Conduct root cause analysis of customer complaints and recommend corrective/ preventive actions.
• Conduct training sessions and workshops for fabricators and installation teams on fabrication techniques, hardware fitting, and best installation practices.
• Collaborate with the R&D and production teams to communicate field feedback for continuous improvement of profiles and accessories.
• Visit project sites to supervise installation and ensure alignment with design and quality specifications.
• Prepare detailed technical reports, service visit summaries, and customer feedback records.
• Maintain a database of complaints, resolutions, and recurring technical issues.

Preferred candidate profile

• Strong understanding of uPVC profile systems, fabrication processes, and hardware applications.
• Good knowledge of architectural drawings, glazing details, and site measurement techniques.
• Problem-solving and analytical skills with attention to detail.
• Effective communication and interpersonal skills for dealing with fabricators, architects, and clients.
• Ability to work independently and manage multiple technical support assignments.
• Diploma or Bachelors degree in Mechanical, Civil, or Production Engineering (or related field)
• 2–5 years of experience in technical service, fabrication support, or quality control in uPVC doors & windows industry