CRM & Client Coordination Executive

Hiring: CRM & Client Coordination Executive

Location: Raipur | Industry: Fashion, Luxury Gifting & Retail

Role Type: Full-time, on-floor role

We are looking for a smart and responsible CRM & Client Coordination Executive for a fashion and gifting brand. The person should be fluent in English and Hindi, comfortable speaking to clients, and able to manage Zoho CRM, product follow-ups, client requirements, and gifting enquiries.

Main Work

• * Handle client calls, WhatsApp follow-ups, enquiries, and repeat orders.
• * Manage Zoho CRM daily: leads, client details, order status, reminders, and follow-ups.
• * Track fashion, gifting, wedding, corporate, and bulk order enquiries properly.
• * Coordinate with stock, packaging, dispatch, sales, and product teams.
• * Share product options, prices, pictures, catalogues, and gifting ideas with clients.
• * Click clear product pictures/videos when required.
• * Use Canva/AI tools to create simple product visuals, gifting mockups, and client presentations.
• * Speak professionally with premium clients in English and Hindi.
• * Follow up for pending payments, confirmations, customizations, and dispatch updates.
• * Maintain daily reports of calls, leads, conversions, pending orders, and missed follow-ups.

Must Have

• * Good English and Hindi communication.
• * Basic/good knowledge of Zoho CRM.
• * Comfortable with telecalling and WhatsApp client handling.
• * Interest or experience in fashion, gifting, luxury retail, jewellery, or D2C brands.
• * Basic sense of product presentation and photography.
• * Comfortable using Google Sheets, Gmail, Canva, WhatsApp Business, and AI tools.
• * Must be based in Raipur and willing to work from office/floor.

Important Qualities

• * Disciplined and punctual.
• * Fast in follow-ups.
• * Good with clients.
• * No casual attitude.
• * Able to take ownership.
• * Should not need reminders for every small task.
• * Should understand that every lead has value.

Incentives

Fixed salary as per experience.

Commission/incentive will be given on bigger orders, bulk gifting orders, corporate orders, wedding orders, and high-value conversions.

Hiring Process

• * Short phone screening.
• * Practical task: client call + CRM update + product sharing sample.
• * Trial period before final confirmation.

Apply With

Resume, current location, Zoho CRM experience, languages known, expected salary, and earliest joining date.