Analyst II Software Engineering (Finacle Support L1)

:

Should be Science/ Commerce Graduate, preferably, BE/B. Tech/MCA/MBA with minimum 1 years of in- scope experience in the field of Banking IT domain / support of related solutions.

Mandatory Certificate-
• ITIL 4 Foundation

• Supporting the following Finacle 10.x Application modules
o Branch Operations
o CASA, TD, Loans, Trade Finance and Locker
o Alternate Delivery Channels
§ SWIFT
§ Clearing
§ Utility Payments
§ Financial Inclusion Related
o Product Fatal error analysis.
o Review the Application logs
• Execute Processes and Procedure as defined.
• Monitoring Application Services and availability
• Logging call with Service Providers internal or external  and follow-up to closure
• Track and escalate the call to DL / Service Providers, if the problem requires their assistance to resolve the call.
• Update assigned calls regularly 
• Executing the Application Maintenance activity as per defined checklist. 

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