Business Support Manager - Operational Excellence, Dnata Catering & Retail

Job Purpose

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world's most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we'd love to have you onboard.

As a Business Support Manager - Operational Excellence, you will identify, develop, implement, and continuously review business process improvements across assigned business areas. You will drive operational excellence by enhancing efficiency, improving performance against Key Performance Indicators (KPIs), and delivering projects that support the achievement of strategic and operational objectives

In this role, you will

• Lead business process improvement initiatives, aligning operations with industry best practices to enhance efficiency, effectiveness, and KPI performance through a data-driven approach.
• Identify and deliver cost-saving, productivity, and operational efficiency opportunities supported by business analysis and evidence-based recommendations.
• Drive cross-functional strategic improvement projects, including resource planning, financial analysis, long-term planning, and operational optimisation.
• Plan, coordinate, and monitor business improvement programmes, applying best-practice methodologies and innovative solutions.
• Partner with business leaders to identify improvement opportunities, facilitate workshops, and ensure delivery of agreed action plans.
• Develop, maintain, and oversee project plans, business cases, and recommendations to support informed decision-making and successful project delivery.
• Build a strong understanding of end-to-end business processes and provide guidance to teams implementing continuous improvement initiatives.
• Engage and influence key stakeholders across the business to drive corporate initiatives, share best practices, and promote cost-saving strategies.
• Review, redesign, and implement business processes, ensuring documentation reflects new ways of working and delivers measurable operational benefits.
• Conduct process audits to validate implementation, maximise project benefits, and ensure financial and operational objectives are achieved.
• Support change management activities across dnata Catering & Retail's global businesses to ensure the successful adoption of business transformation initiatives.

Qualification

To be considered for the role, you must meet the below requirements

• Bachelor's degree and 8+ years experience in In-Flight Catering
• Willingness to travel globally up to 60% of the time.
• Strong knowledge of business process improvement and continuous improvement methodologies.
• Proven project and programme management experience, with the ability to manage multiple concurrent initiatives.
• Demonstrated experience leading process improvement and business transformation projects.

At Emirates Group, we're committed to providing our employees with opportunities to grow and develop in their careers. So if you're looking for a challenging and rewarding opportunity, apply today and join our team!

Recruitment Process and Timeline

Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.

Salary & benefits

Join us in a management role and enjoy an attractive tax-free salary.

On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That's on top of transport benefits, life insurance and more. Find out what it's like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers ;