Resource Management Product Specialist, Dnata

Job Purpose

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world's most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we'd love to have you onboard.

As Resource Management Product Specialist, you will play a critical role in shaping the future of Resource Management across dnata's global businesses. Acting as the bridge between operational teams, technology providers, and business stakeholders, you will ensure our Resource Management products and processes continue to evolve in line with business needs, operational demands, and industry best practices.

You will support the development, testing, and optimisation of dnata systems by applying domain expertise, translating operational needs into technical requirements, configuring systems, and ensuring solutions are robust, compliant, and strategically aligned with dnata's long-term objectives. This role is based full-time in our office in Dubai.

In This Role You Will

• Be accountable for defining business scope, securing sign-off, managing capacity, refining backlog, and coordinating stream-level testing including UAT case approval.
• Collaborate on technical requirements and lead feature sign-off to ensure alignment with product goals.
• Monitor system usage, performance indicators, user feedback, and operational outcomes to identify opportunities for improvement and increased value realisation.
• Support system enhancements through testing, documentation, and vendor coordination. Ensure compliant feature delivery and tracks stream progress including scope changes, risks, testing status, training readiness and go-live planning.
• Lead change management and training initiatives for delivered features, contribute to risk assessments and contingency planning to ensure smooth adoption and minimal disruption to baggage operations.
• Provide subject matter expertise and guidance to business teams, helping users maximise the value of Resource Management systems and processes.
• Work with global teams to identify opportunities for standardisation, efficiency improvements, automation, and innovation.
• Support Program Manager in compiling program-level reports, governance materials, and steering board content to ensure effective oversight and alignment.

Qualification

To be considered for the role, you must meet the below requirements:

• Degree or Honours in relevant field including Commerce, Business or IT.
• Minimum 5+ years of experience in airport operations, or ground-handling, ideally with a major airline or aviation provider.
• Strong understanding of Airline processes and regulatory requirements.
• Demonstrated ability at problem solving with good planning and organising skills.
• Knowledge of Airport Safety and Security.
• Effective interpersonal skills and demonstrate a passion for service excellence, results, change management.

• Exposure to Product Management, Product Ownership, Business Analysis, or vendor management activities.
• Experience in Resource Management, workforce planning, rostering, scheduling, forecasting, resource allocation, or productivity improvement initiatives.
• Experience supporting the implementation, enhancement, or adoption of operational or workforce management systems.
• Experience in designing and improving operational processes, planning methodologies, governance frameworks, Target Operating Models (TOMs), or process blueprints.
• Experience working across multiple locations, business units, or global operations.
• Knowledge of data analytics, automation, AI-enabled solutions, or digital transformation initiatives.
• Strong facilitation and change management skills, with a track record of driving stakeholder adoption and engagement.

At dnata part of Emirates Group were committed to providing our employees with opportunities to grow and develop in their careers So if youre looking for a challenging and rewarding opportunity apply today and join our team.

Recruitment Process and Timeline

dnata part of Emirates Group is an international organisation with employees from over 170 nationalities we encourage applications from across the globe Your application journey begins by applying via our Careers website Please ensure your CV is up to date for our talent acquisition team to review your profile If you meet the criteria of the role you will then be invited to complete a HireVue video interview to share more about your experience and your career aspirations If you are shortlisted you will then be invited to interview with our hiring managers If you are successful your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it's like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website - www.emirates.com/careers