Customer Support Specialist (UK Customers)

Salary - Upto 2 LPA

Location - Lucknow

Company Description e-ProfitBooster UK is a UK-based technology company providing IT support, IT consultancy, and software development to professional businesses in Yorkshire and across the UK. The company works with clients from a variety of sectors, offering tailored and scalable technology solutions. Its team of dedicated analysts focuses on understanding each clients operations and delivering customized services that meet specific business needs. Joining e-ProfitBooster UK means working in a client-focused environment where problem-solving and service quality are key priorities.

Role Description The Customer Support Specialist (UK Customers) is a full-time, on-site role based in Lucknow, supporting clients located in the United Kingdom. Day-to-day responsibilities include handling inbound queries via phone, email, and chat, providing timely and accurate information, and resolving customer issues in line with service-level expectations. The specialist will assist with basic technical troubleshooting, escalate complex problems to the appropriate internal teams, and follow up to ensure resolution. The role also involves documenting cases in the ticketing system, tracking recurring issues, and sharing feedback to improve processes and customer experience. Collaboration with technical and account management teams, as well as maintaining a professional, empathetic, and clear communication style with UK-based customers, is essential.

Qualifications

• Strong customer-facing capabilities, including Customer Support and Customer Satisfaction skills, with a focus on timely, accurate, and courteous service.
• Excellent Interpersonal Skills, including active listening, empathy, and clear verbal and written communication with UK-based customers.
• Ability to provide basic Technical Support, including understanding common IT issues and coordinating with technical teams for advanced troubleshooting.
• Solid Analytical Skills for understanding customer problems, identifying patterns in issues, and contributing to process improvements.
• Previous experience in customer support or contact center roles, ideally serving UK or international clients.
• Proficiency in English with a neutral or easily understood accent; comfortable working in a structured, target-driven environment.
• Basic understanding of IT services or software products is an advantage.
• Minimum of a high school diploma; a degree in any discipline or relevant certifications is a plus.