Service Technician

Role & responsibilities

Onsite Troubleshooting: Conduct thorough inspections and fault diagnostics of solar pumping systems installed at customer sites. Identify and resolve technical issues, such as electrical faults, pump malfunctions, or any other system-related problems.

Warehouse Visits: Coordinate with clients to visit their warehouses for necessary repair work and ensure that Motor / Pump / Controller are functioning optimally and fulfils warranty requirements.

Repair and Maintenance: Perform repairs and maintenance tasks on solar pumping systems, ensuring that they function optimally and adhere to industry standards. This may include replacing faulty components ( Pump / Motor / Controller) , wiring, or any other necessary repairs.

Customer Support: Interact with customers in a professional and courteous manner, addressing their concerns and inquiries. Provide clear explanations of the service processes and offer appropriate solutions to ensure customer satisfaction.

Warranty Services: Administer warranty services for solar pumping systems and handle warranty-related claims efficiently. Coordinate with the relevant department and Authorised Service Center to ensure seamless service delivery to customers.

Documentation and Reporting: Use email and an Android App to report your daily assignments, completed tasks, and updates on ongoing service activities. Maintain accurate records of service calls, repairs, and customer interactions. Prepare detailed service reports and submit them in a timely manner to the supervisor.

Service Material Management: Keep track of service materials and spare parts, ensuring that you have an adequate inventory to meet service demands. Properly organise and store materials at your location for easy accessibility.

Training and Development: Stay updated with the latest advancements in solar technology and attend training sessions to enhance technical knowledge and skills. Continuously improve your expertise in troubleshooting and repairing solar pumping systems.

Quality and Efficiency: Strive to deliver high-quality service and resolve complaints efficiently, minimizing system downtime and ensuring customer satisfaction.

Safety Compliance: Adhere to all safety guidelines and protocols while performing service tasks, ensuring a safe working environment for yourself and others around you.